Assistant Store Manager

Genuine Parts Company • Tampa, FL

1d • Onsite

About The Position

NAPA is seeking a passionate Assistant Store Manager to utilize automotive or customer service expertise with both wholesale and retail customers, serve as a leader to teammates, and lead NAPA to be the dominant parts supplier in the market. This role involves creating a superior customer service experience, providing daily leadership, fostering employee engagement, partnering with teammates to drive company-owned store initiatives, and caring about both people and profit. It offers opportunities for career learning and growth within the company.

Requirements

• High school diploma or equivalent.
• Experience in the automotive after-market service industry or hobby/DIY world, or at least the willingness to learn all things automotive
• Passion for delivering customer care and building long term relationships
• Thrive off of working in a very fast paced and complex environment
• Knowledge of cataloging and/or inventory management systems
• Ability to lift 60lbs in some situations

Nice To Haves

• Background and/or passion for automotive industry, heavy equipment, farm industry, diesel, marine, or dealership
• Experience in a parts store, auction, retail store, auto body/collision, or fast food/restaurant/convenience store management experience
• Entirely customer-centric (external/internal)
• ASE Certifications
• NAPA Know How

Responsibilities

• Enjoy creating a superior customer service experience to achieve maximum market penetration, drive store growth, increase sales and profitability
• Provide daily leadership and create and sustain a culture of employee engagement
• Partner with teammates in order to drive company owned store initiatives
• Lead a successful team, support the store manager, and manage in our fast-paced retail stores
• Manage store operations to maximize sales, profits and customer service
• Build, coach, train and engage crew team to deliver superior levels of customer care and business results
• Handle inventory protection, asset management, operational and safety issues
• Ensure overall cleanliness and readiness of delivery vehicles, sales floor, stock room and outside areas
• Drive NAPA operational and marketing programs while steering toward continuous improvement in processes and procedures
• Grow customer relationships, help with sales/service questions, and ensure a positive experience both in the store and on the phone

Benefits

• Outstanding health benefits and 401K
• Stable company. Fortune 200 with a family feel
• Company Culture that works hard, yet takes care of employees
• Opportunity for accessing multiple career paths, ongoing development, with support from leaders and your team

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED