Assistant Store Manager

Lakeshore Learning Materials, LLC•San Antonio, TX

5h•Onsite

About The Position

At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we’ve grown into a global community—with a thriving e-commerce business, multiple catalogs, over 50 stores, a peerless national sales force, plus international offices that support our preeminent supply chain division. We are building an infrastructure designed for scalability, embracing data-driven decision-making and using technology to improve efficiency and ensure the best tools for the best work. We continue to invest in a diverse team of inquisitive top talent. The Assistant Store Manager role at Lakeshore Learning Store involves developing a first-class team, implementing plans to maximize store sales, and providing customers with an unforgettable retail experience. This role operates in a fast-paced, fast-changing environment that demands operational expertise. Providing great customer service is central to the company's identity, with an energetic and friendly approach to exceeding customer expectations and offering amazing depth of product knowledge. Lakeshore Learning Store managers lead by example, tackling all tasks and celebrating team successes.

Requirements

Passion for providing excellent customer service
Positive and proactive approach to management and working as a team
Excellent communication and training skills
Exceptional time management and organizational skills
Ability to demonstrate company standards and reinforce them with the entire team
Strong desire to recognize and reward achievements—big and small
Capacity to give regular and clear feedback to team
Ability to provide and receive constructive criticism
Capacity to multitask to meet simultaneous demands
1-year related retail management experience
Ability to work a flexible schedule, including nights and weekends
Knowledge of retail POS systems

Nice To Haves

Experience with customer outreach and driving customer loyalty through brand awareness initiatives

Responsibilities

Assist management efforts to recruit and develop an engaged, sales-driven team
Ensure team members receive consistent coaching and growth opportunities and support career pathing
Conduct new hire onboarding training and development sessions
Support/assist in performance reviews and employee feedback sessions
Help resolve staff conflicts and drive workplace engagement and motivation within the store
Supervise daily store operations to ensure service standards are met (& surpass expectations)
Seek and communication customer feedback regarding school and home use of products
Build a unique and lasting relationship with customers
Assist in developing and implementing customer service programs and recognition
Monitor staff interactions with customers and provide feedback
Ability to analyze sales data, inventory levels and market trends
Attention to detail to ensure accuracy in reporting and inventory management
Assist in maximizing sales and store profitability while effectively managing controllable expenses
Maintain visual presentation of merchandise/signage and ensure store displays are aligned with sales goals
Maintain company expectations regarding retail policies and procedures, including store cleanliness and safety standards
Own development of employee schedules to ensure optimal staffing and communicate schedules effectively
Support sales initiatives, promotional activities, and the retail store’s outreach programs to raise awareness and foster relationships that support Lakeshore’s goals