Assistant Store Manager

Luxe Brands•Charlotte, NC

57m•$21 - $22•Onsite

About The Position

The Assistant Store Manager is responsible for driving both individual and store sales, delivering an exceptional customer experience, and overseeing daily operations. This role supports employee development by leading, coaching, and helping to hold the team accountable, while also fostering a positive and collaborative work environment. Reporting directly to the Store Manager, the Assistant Store Manager works closely with other boutique teams to ensure consistency across Luxe Brands. A key focus of this role is creating a personalized, memorable shopping experience for each Bride-to-Be—making sure she feels confident, celebrated, and supported throughout her journey. This position requires strong sales ability, excellent customer service, and sharp attention to detail. Successful candidates are self-motivated, confident leaders with a passion for people, proven experience in building customer relationships, and a commitment to upholding Luxe Brands’ standard of excellence. Luxe Brands values respect, service-mindedness with attention to detail, trustworthiness, hard work, a positive and energetic attitude, and effective communication. Unlike traditional retail, Luxe Brands does not require early mornings or late nights and is closed on major holidays, allowing time for employees to recharge.

Requirements

Must be 18 years of age or older
Must be able to travel to Columbus, OH for 1 week of company paid training
1+ year of customer service and sales experience, preferably in retail or soft-lines
1+ year of sales experience with demonstrated upselling skills; experience from other industries will be considered
2+ years of supervisory experience, such as Assistant Manager or Shift Lead responsibilities
Availability to work full shifts on Saturdays and Sundays
Proficient in reading, writing, and verbal English to effectively interact with clients and team members
Must be able to navigate throughout the store and have the stamina to consistently support brides in an active work environment
Ability to lift up to 35 lbs and stand for extended periods
Proficiency in POS systems and Microsoft Office
Ability to manage multiple priorities in a fast-paced, client-focused environment
Strong interpersonal skills and ability to respond professionally to clients and team members
Maintain professionalism and composure under stress
Effective communication and teamwork in high-pressure situations
Must have reliable transportation and the ability to report to the office by scheduled shifts
Successful completion of a background check and employment verification
Has ALL qualifications of a Bridal Stylist
Successfully complete a background check.
Interview process will be required.
Stylist or Senior Stylist for 1.5+ years OR meets ALL external qualifications.
PI Match of at least 50% OR pre-approval from Leadership
People Analyzers completed have been rated at an averaged number of 4.3 or higher (Core Values + GWC) for the past year + cannot have a corrective action served within 6 months.
Masters Sales Process experiences 1-9 including an average checkride score of 4.5 or higher within the past 6 months.
Has proven experience in increasing AOV by maintaining an average accessory % of sales at 15% or higher and selling Preservation Kits on average to 10% of brides in the past 6 months.
Has had 90% follow-up completion for the past 6 months.

Nice To Haves

Experience in bridal or luxury retail.
Familiarity with Apple/macOS systems.
Success in commission-based sales environments.

Responsibilities

Supports the Store Manager with Stylist interviews by facilitating initial conversations; final hiring decisions remain with the Store Manager
Assists with training and ongoing team development, including completing Stylist Scorecards and assigning supplemental training through Seismic
Drafts initial store schedules and makes real-time staffing adjustments as needed, while final approval remains with the Store Manager
Provides real-time coaching to team members and serves as a witness during corrective actions
Owns customer service for the location, consistently achieving positive surveys and reviews, and implements feedback to continuously improve service quality; assists the Store Manager in resolving escalated customer issues
Helps drive store performance by meeting and exceeding Key Performance Indicators (KPIs), using tools such as departmental scorecards to communicate progress and goals to the team
Oversees store maintenance, ensuring the sales floor and back-of-house areas are organized, clean, and aligned with brand standards; coordinates timely repairs and accurate inventory upkeep
Serves as acting Store Manager in the Store Manager’s absence, overseeing daily operations with support from the District Manager