Assistant Store Manager - Account Retention and Leadership
About The Position
4x Best Places to Work in PA (2022–2025) Looking for more than just a job? At Majik, you’ll build real relationships, earn bonuses, and grow your career. No rent-to-own experience? No problem — we train you. Who We Are We Serve Others We Do What It Takes We Own It We’re passionate about helping employees grow and delivering great customer experiences! Pay + Perks Up to $21/hour + Monthly Profit-Sharing Bonus 3 Weeks PTO + Paid Holidays Medical, Dental, Vision + 401(k) Match Employee Discounts + Loyalty Rewards Career Growth Opportunities (we promote from within) Weekly Pay Bilingual candidates may earn additional pay Who Succeeds in This Role Takes ownership of results and account performance Leads by example while staying hands-on Comfortable managing customers, collections, and team accountability Handles tough conversations professionally Driven by goals, metrics, and continuous improvement What You’ll Do Support the Store Manager in driving overall store performance Lead daily operations across sales, account retention, and service Coach and hold team members accountable to expectations Review reports and act on opportunities to improve results Oversee customer accounts and follow up on past-due balances Guide team on retention and collection strategies Review payment histories and support action plans Ensure accurate documentation of interactions and payments Coordinate field visits and delivery schedules Maintain store standards (inventory, merchandising, cleanliness) Step in to lead the store when needed Leadership Responsibilities Supervise and support a small team (1–3 employees) Assign tasks, provide coaching, and follow up on results Train team members on sales, service, and retention best practices
Requirements
- 1+ year of leadership or supervisory experience preferred
- Retail, collections, or customer service background preferred
- Strong leadership, communication, and problem-solving skills
- Ability to manage multiple priorities and performance expectations
- Valid driver’s license with insurable driving record
- Ability to lift up to 25 lbs (assistance for heavier items)
- Full-time (40 hours/week), 5-day workweek
- Monday–Friday: 10am–7pm, Saturday: 10am–6pm (required), Sunday: Closed
Nice To Haves
- Retail, collections, or customer service background preferred
- 1+ year of leadership or supervisory experience preferred
Responsibilities
- Support the Store Manager in driving overall store performance
- Lead daily operations across sales, account retention, and service
- Coach and hold team members accountable to expectations
- Review reports and act on opportunities to improve results
- Oversee customer accounts and follow up on past-due balances
- Guide team on retention and collection strategies
- Review payment histories and support action plans
- Ensure accurate documentation of interactions and payments
- Coordinate field visits and delivery schedules
- Maintain store standards (inventory, merchandising, cleanliness)
- Step in to lead the store when needed
- Supervise and support a small team (1–3 employees)
- Assign tasks, provide coaching, and follow up on results
- Train team members on sales, service, and retention best practices
Benefits
- Up to $21/hour + Monthly Profit-Sharing Bonus
- 3 Weeks PTO + Paid Holidays
- Medical, Dental, Vision + 401(k) Match
- Employee Discounts + Loyalty Rewards
- Career Growth Opportunities (we promote from within)
- Weekly Pay
- Bilingual candidates may earn additional pay
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
