Liquor Stores USA-posted 6 days ago
Full-time • Mid Level
Onsite • Anchorage, AK

Brown Jug is a premium retailer of wine, beer, and spirits. We offer a great place to work, with a friendly atmosphere and energetic work environment. We provide our customers with convenience, selection, and top-notch service! We are seeking an Assistant Store Manager to provide leadership and direction to a multimillion-dollar business unit, with a focus on delivering an exceptional customer experience, train and develop Team Members, while establishing a strong sales culture with accountability for operational excellence and achievement of financial and regulatory standards. This position will assist the Scooter store (212) located at 9200 Old Seward Highway.

  • Create a work culture that makes your store an inviting place to work
  • Be a role model who coaches, mentors, and inspires team members
  • Delegate tasks to team members and set priorities
  • Communicate in a clear and concise manner to team, leading effective huddles/meetings/coaching sessions, keeping team well informed of pertinent information
  • Participate in store recruitment and create succession plans for the store
  • Support and coach team members to improve performance gaps; conduct ongoing coaching for improvements
  • Complete and hold team accountable to complete required training within allocated time frames
  • Create and/or monitor the creation of efficient weekly store schedules for both sales and support functions
  • Deliver exemplary customer service
  • Utilize the 5 Non-Negotiables: Greet, Engage, Build, Add-on, and Thank
  • Help Store Manager resolve customer complaints regarding sales and service
  • Review customer surveys and manage appropriately
  • Evaluate programs and promotions for effectiveness and offer recommendations to Area Manager
  • To set the example of store excellence and ensure a solid awareness of all aspects of store operations, balancing the tasks with all managers in the store
  • Follow the business needs using the heat map of customer flow
  • Ensure that goals will be met through appropriate planning and organization of labor, inventory, and finances for short- and long-term success
  • Meet or exceed financial targets through partnership with Area Manager
  • Review and monitor the Loss Prevention program to protect the Company’s inventory and assets
  • Review financial documentation (invoices, costs, etc.) for accuracy
  • Monitor and make appropriate adjustments to scheduling to achieve labor cost
  • Develop plans with Management, when trends show a deficit to budgets
  • Ensure all merchandising and pricing guidelines are followed
  • Ensure store is clean and presentable and action any maintenance issues
  • Execute merchandising programs and track results
  • Manage communication (mail, email, voicemail)
  • Maintain inventory levels, as well as inventory ordering and receiving
  • Respond to customer complaints
  • Organize and/or attend OHS and LP meetings and training sessions
  • Actively aim to increase and share industry knowledge
  • Develop relationships with store stakeholders
  • Set daily tasks for the store
  • Review flyers, upcoming events, and promotions; execute appropriately
  • Ensure that OHS, LP, TAP/Rserving, and other regulatory requirements and procedures are implemented and adhered to
  • Participate in health inspections, audits, and required corrective actions
  • Maintain First-Aid, LP, and OHS Training
  • Maintain TAP or Rserving, and ensure employees maintain TAP or Rserving
  • Ensure AK ABC Board and other government guidelines are met
  • Adheres to all Afognak Native Corporation policies, with a focus on Social Responsibility
  • Must be a minimum of 21 years of age or older
  • Minimum of 1-years’ experience in retail environment
  • Minimum of 1-years’ supervisory and/or management experience (preferred)
  • High School Diploma or equivalent
  • TAP or Rserving Certification
  • Available to work a varied retail schedule, including evening and weekends
  • Able to safely lift up to 50 pounds
  • Able to stand for an extended period
  • Comfortable climbing ladders
  • Highly self-motivated
  • Customer service driven
  • Effective leadership of large team
  • Strong sales background
  • Proven track record of success
  • Strong communication skills (written and verbal)
  • Must be able to pass a Background Check
  • Must have access to reliable transportation
  • Strong understanding of store operating reports, including P&L statements
  • First-Aid Certificate is considered an asset but not required
  • Training in wine/beer/spirits (preferred, not required)
  • Our full range of benefits include medical, dental, vision, disability protection, life insurance, prescription coverage, voluntary benefits, paid leave, and 401(k) retirement.
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