Assistant Store Manager

Goodwill of Central and Northern Arizona

1d•Onsite

About The Position

This position leads the daily operations of the sales floor at a Retail Store location for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities, contributing to the Goodwill mission of ending unemployment. The role also assists with leading the production room as appropriate. Key responsibilities encompass people leadership, store operations, customer service, financial management, inventory control, donation processing, and the training and development of store Team Members. The Assistant Store Manager acts as a key holder, closing shift manager, and backup to the Store Manager, ensuring excellent customer service, managing store cleanliness, and promoting the Goodwill mission within the community. The role involves developing and executing retail operations plans to meet financial and production goals, monitoring product levels, managing payroll and operating costs, and de-escalating customer situations. This position also involves building a high-performing team, performance management, staffing, compensation, and playing a critical role in driving company culture change efforts. Travel to other GCNA locations for assistance and training is required, and transfers between stores may occur based on business needs. The Assistant Store Manager partners with support areas like Asset Protection, Human Resources, Safety, and Finance to achieve business goals and ensure compliance.

Requirements

High School Diploma, GED, or equivalent work experience
One-year work experience in Retail Management required
One-year customer service experience required
Proficient in Microsoft Office Suite
Ability to pass a background check and drug screen, where applicable for position
Ability to speak and read English proficiently

Responsibilities

Develops and executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production.
Monitors product levels (floor work, as-is, recycle, trash, seasonal back stock) daily to achieve bottom line sales budget against targets.
Ensures payroll costs and operating costs are managed to budget.
Ensures Team Members deliver excellent customer service to donors and customers.
Works to de-escalate customer situations while finding an appropriate solution.
Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.
Partners with community businesses and organizations to promote Goodwill mission.
Serves as a Goodwill ambassador to the community.
Leads the day-to-day operations of the sales floor.
Ensures that Retail Store Associates and Customer Service Manager are well-trained and fulfill their duties and responsibilities.
Acts as a key holder for the store, closing shift manager, and backup to the Store Manager.
Processes complex sales transactions, including customer returns.
Ensures that Team Members are operating per company standards and procedures.
Will need to travel to other GCNA locations in order to assist other stores and to attend personal training and development classes.
Transfers to different stores at any given moment due to business needs.
Partners with support areas (Asset Protection, Human Resources, Safety, Finance, etc.) to further business goals and ensure compliance with applicable policies, procedures, and regulations.
Builds a high-performing team.
Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.
Plays critical role in driving company culture change efforts and change management processes.
Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
Performs other related duties, as assigned.