Assistant Store Manager
About The Position
The Assistant Store Manager will elevate and enhance the customer's in-store experience by being a trusted sleep authority and offering best-in-class products. They will execute MFRM selling programs and support a seamless omnichannel experience, creating a compelling and engaging environment centered on the customer. This is a transitional role designed to develop skills for a store manager position. The Assistant Store Manager will lead in resolving customer-related issues, escalating when necessary, and assist the Senior Store Manager in driving company initiatives and achieving sales performance goals. This includes coaching associates on selling practices and ensuring the execution of in-store merchandising across multiple store units. They will support team member development by providing technical and product knowledge, serving as a subject matter expert, and assisting with associate training. They are expected to promote a coaching culture to improve customer experience and increase selling aptitude, achieve or exceed store financial targets through effective execution and customer service, and ensure store execution of product merchandising, marketing, and POP standards. They must also follow Mattress Firm procedures for product transfers to ensure proper inventory documentation. Mattress Firm, founded in 1986, aims to be America's trusted authority on sleep, with a mission to make it easy to get a great night's sleep by offering the best products and an exceptional customer experience. Headquartered in Houston, Texas, the company has grown to over 2500 store locations and 8,000+ team members.
Requirements
- Ability to lift, pull, and push 50+ pounds
Responsibilities
- Elevate and enhance the customer's in-store experience by being a trusted sleep authority and offering best-in-class products
- Execute MFRM selling programs and support a seamless omnichannel experience to create a compelling and engaging environment that puts the customer at the center
- Serve as a lead in resolving customer-related issues and escalating when necessary
- Assist the Senior Store Manager in driving company initiatives and achieving sales performance goals by coaching associates on selling practices and ensuring the execution of in-store merchandising in multiple store units
- Support development of team members by providing technical and product knowledge information to associates, serving as subject matter expert
- Assist Senior Store Manager with training of store associates
- Promote a culture of coaching by providing insights as to how team members can improve the customer experience they provide and increase their selling aptitude
- Achieve or exceed store financial targets through effective execution and customer service at the store level
- Ensure store execution of product merchandising, marketing, and POP standards
- Follow Mattress Firm procedures for product transfers to ensure proper documentation of inventory
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
