Assistant Store Manager - Brentwood, CA

Orlebar Brown • Brentwood, CA

15h • $55,000 - $66,000 • Onsite

About The Position

This is a wonderful opportunity for a sales-driven person to build on their managerial experience with a fast growing, dynamic business. As an Assistant Store Manager, you will be an ambassador for Orlebar Brown. You will report directly to the Store Manager.

Requirements

• Excellent communication skills – both verbal and written.
• Excellent customer service is a vital part of this job, in terms of demonstration to the team and daily selling activity by you.
• Previous minimum experience of supervisor level or an equivalent level of 2 years in retail, ideally from a premium or luxury boutique of 30sqm - 250sqm environment or department store as a department manager or equivalent.
• The ability to create and drive sales/footfall during quieter periods.
• Experience in building client bases and client books.
• Good numerical skills, excel and good verbal written skills are required.
• We require good computer skills in Excel, PowerPoint and Word.
• Natural planning and organisational skills.
• Confident in managing a store team with a head count of 3-8 people.
• A real attention to maintaining high standards in store environment and a keen eye for detail.
• Self-confident and self-motivated.
• A team player who builds a great professional working relationship with their store team, store manager and Head of Retail.
• A natural problem solver, who thinks logically and is not afraid of a challenge.
• Someone who enjoys taking ownership of a project and seeing it develop.
• A practical multi-tasker, who can focus on the detail whilst never loosing sight of the bigger picture.
• A self-starter that enjoys being part of a team, but is also happy to work by themselves.
• Enthusiastic and enjoy your work.
• Able to provide flexibility to the business.
• A good communicator who is able to communicate on and at multiple levels.
• Able to liaise with key HQ departmental teams to drive the business.
• Someone who finds solutions to problems and liaises with the line manager.
• Proud to wear the staff uniform and maintain your uniform so you always look on brand.

Responsibilities

• Achieve and wherever possible exceed in sales to maximize on selling results and key KPI’s: Footfall, UPT, Conversion, ATV.
• Manage and motivate store staff to deliver the highest level of customer service and as a service ambassador lead the team in terms of selling techniques.
• Driving forward sales through a range of initiatives.
• Assist Manager in day-to-day operations.
• Build a client base.
• Liaise with Head of Retail and key staff members of the head office team.
• Store banking, cashing up and key holder responsibilities.
• Ensure all your staff maintain Orlebar Brown standards.
• Maintain appropriate stock levels in your shop and ensuring the highest standards of housekeeping, cleanliness and merchandising are upheld and aligned with VM guidelines.
• Maintain security of the shop premises, stock and all shop monies.
• Complete and submit all necessary paperwork and reports for Orlebar Brown Head Office when required.
• Oversee with Store Manager the stock control and stock management.
• Oversee with Store Manager the daily stock counts and liaise with merchandising at head office for any corrections.
• Oversee the management of the store and team when the Store Manager is absent.
• Manage staff store rota and gaining store managers sign off and approval.
• Work with Store Manager to develop the store sales team and train at local store level.
• Support Store Manager to manage daily and weekly admin workloads.
• Ensure customer complaints are managed in a sympathetic and timely manner.
• Recruit a team and advertise vacancies when they arise and find new personnel – hold first stage interviews with the Store Manager. Hold first stage interviews if your Store Manager is absent. Then book in second stage interviews with your HOR for them to make the final hiring decision.
• Induct new staff at your store and provide product and till training and procedural process-focused training.

Benefits

• Being part of a diverse working environment of people who we learn from every day
• The chance to train and develop your skills in a fast-working environment
• Competitive benefits package:
• Physical Wellbeing: Private medical insurance and ability to add family members, dental cover, and vision cover; paid vacation and sick time.
• Financial Wellbeing: 401K (after 1-year employment), life insurance (for full-time employment), company commission plan and discounts across multiple retailers.
• Lifestyle: Orlebar Brown product discounts and employee-only sales.
• Social: Regular social events with your team.
• Employee recognition: Service award incentives, 1 week Holiday Better time off across the year to practice what we preach (paid leave for contracted weekly hours and separate from the 15 days paid time off).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees