Assistant Store Manager

FERRAGAMO USA INC•Las Vegas, NV

32d

About The Position

At Ferragamo, we're more than just building a BrandWe are re defining luxury fashion. Committed to evolving and innovating sustainably, we bring a unique blend of elegance and modernity that has always defined us. with the unique blend of elegance and contemporary that have always defined us. We make our clients feel energized, surprised, and valued. All with an unwavering passion for Italian craftsmanship. And you’re more than just joining a Team. We are proud of our inspiring and engaging spirit. In each of our stores around the world, you will find passionate, positive, and empathetic colleagues creating lasting impressions for life. Together, we drive excellence and innovation, while taking responsibility for our decisions. We win together with Passion. Thinking and succeeding as one team. Let’s Evolve Iconic and create the next exciting chapter About Us: Founded in 1927 by Salvatore Ferragamo, the Group is a key player in the global luxury industry, known for its expert craftsmanship and exquisite range of shoes, leather goods, apparel, silk products and accessories. Our dynamic team, consisting of approximately 3,800 committed professionals, is based across our Florence Headquarters and regional offices around the world and also extends to around 400 directly operated stores throughout Europe, the Americas and Asia. Our creations are more than just unique and exclusive – they embody the heritage and savoir-faire that are the hallmarks of our Brand. Ferragamo is certified as a Great Place to Work (learn more about the certification here [https://www.greatplacetowork.com/certified-company/1000598#:~:text=82%25%20of%20employees%20at%20Ferragamo,a%20typical%20U.S.-based%20company.&text=Source:%20Great%20Place%20To%20Work%C2%AE%202021%20Global%20Employee%20Engagement%20Study.&text=When%20you%20join%20the%20company%2C%20you%20are%20made%20to%20feel%20welcome]). The part you will play We are currently looking for an Assistant Store Manager for our Las Vegas Wynn store The Assistant Store Manager will support the Store Manager in driving the store strategy to achieve the best sales performance, by understanding client desires and creating a hand-crafted 360°experience for the client.

Requirements

Proficient English language skills; knowledge of second language preferred.
Previous retail sales experience preferred, luxury retail experience a plus.
Strong interpersonal and communication skills; ability to read, write, and interpret instructional documents. Ability to effectively communicate with customers, peers and management. Ability to communicate on the telephone with proper etiquette.
Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision.
This position involves constant moving, talking, hearing, reaching, grabbing, standing for extended periods of time
May occasionally involve stooping, sitting, kneeling, crouching and climbing step stools
May occasionally Involve lifting of at least 20lbs
Regular and reliable attendance, normally on a 5-day-a-week
Full time schedule (37.5 hours)
Required to work a variety of hours, which may include mornings, evenings and weekends, based on store needs

Responsibilities

Be a leader, a nurturer and a natural connector with a passion for helping others grow
Create a long-term, authentic bond with your colleagues by fostering growth, listening with respect and inclusion
Role model best in class sales and self-leadership by playing an active role within your team, and also take action to solve problems with positive outcomes
Empower and support your colleagues to accomplish tasks effectively and generate enthusiasm and energy to create positive team spirit
A powerful communicator, handling your colleagues and clients with personal care and empathy.
Build and maintain relationships by instilling a sense of belonging and a positive, forward thinking mindset
Actively engage in wider community and seek inspiration from other sectors to form a cohesive team focused on creating an energetic, exciting, innovative and approachable environment
Support your colleagues to transform each client experience into magical moments for the client by creating a hand-crafted experience
Be a liaison -on the sales floor -between your colleagues and the store manager to drive and achieve individual and team objectives and act as a mentor to the team by proactively offering insights, reflections, and experiences
Ensure a magical client experience by taking action and ownership
Actively contribute to the development and implementation of business action plans to enhance sales for each product category and client tier segment
Acting and thinking first of the employee and client relationship
Provide excellent and specialized customer service to develop meaningful and loyal client relationships through CRM initiatives
Being passionate about the client experience with in-depth knowledge of the desires, needs and expectations of luxury clients
Clearly understand company set KPI’s and exhibits the ability to identify strategies to enhance performance standards
Thinking innovatively of new ways of creating value and magic for the clients