Assistant Store Manager

Genuine Parts Company • Spokane, WA

1d • Onsite

About The Position

NAPA is seeking a passionate Assistant Store Manager to utilize automotive or customer service expertise with both wholesale and retail customers on a daily basis. This role involves serving as a leader to teammates and leading NAPA to be the dominant parts supplier in the market. The Assistant Store Manager will focus on creating a superior customer service experience to achieve maximum market penetration, drive store growth, increase sales and profitability. They will provide daily leadership, foster a culture of employee engagement, and partner with teammates to drive company-owned store initiatives, contributing to both people and profit goals. The position offers opportunities for career learning and growth.

Requirements

• High school diploma or equivalent
• Experience in the automotive after-market service industry or hobby/DIY world, or at least the willingness to learn all things automotive
• Passion for delivering customer care and building long term relationships
• Thrive off of working in a very fast paced and complex environment
• Knowledge of cataloging and/or inventory management systems
• Ability to lift 60lbs in some situations

Nice To Haves

• Background and/or passion for automotive industry, heavy equipment, farm industry, diesel, marine, or dealership
• Experience in a parts store, auction, retail store, auto body/collision, or fast food/restaurant/convenience store management experience
• Entirely customer-centric (external/internal)
• ASE Certifications
• NAPA Know How

Responsibilities

• Create a superior customer service experience to achieve maximum market penetration, drive store growth, increase sales and profitability
• Provide daily leadership and create and sustain a culture of employee engagement
• Partner with teammates to drive company owned store initiatives
• Lead a successful team, support the store manager, and manage in fast-paced retail stores
• Manage store operations to maximize sales, profits and customer service
• Build, coach, train and engage crew team to deliver superior levels of customer care and business results
• Handle inventory protection, asset management, operational and safety issues
• Ensure overall cleanliness and readiness of delivery vehicles, sales floor, stock room and outside areas
• Drive NAPA operational and marketing programs while steering toward continuous improvement in processes and procedures
• Grow customer relationships, help with sales/service questions, and ensure a positive experience both in the store and on the phone

Benefits

• Outstanding health benefits and 401K
• Stable company. Fortune 200 with a family feel
• Company Culture that works hard, yet takes care of employees
• Opportunity for accessing multiple career paths, ongoing development, with support from leaders and your team
• Comprehensive medical, dental, and vision plans
• 401(k) with company match
• Vacation, personal days, holidays, sick days, and paternal leave
• Employee stock purchase plan, tuition reimbursement, professional development opportunities, and wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 101-250 employees