Assistant Store Manager

Full-time - Entry Level

Maple Shade, NJ

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

As an Assistant Store Manager, you will partner with your Store Manager to support store team members to achieve sales performance expectations through active coaching, development of a team selling environment, and operational excellence when you are the manager on duty. This includes working with your Store Manager to assist in recruiting, hiring, and training the store team members to deliver an exceptional customer experience.

Responsibilities

• Inspire store team to achieve their best performance
• Execute to maximize growth and potential
• Create an engaged and inclusive store environment
• Elevate the customer experience through operational excellence
• Exceed customer expectations in all interactions
• Partner with Store Manager to assist in leading store staff to achieve sales, service, and operational expectations
• Support the Store Manager efforts to set clear performance expectations and ensure the store team is trained in sales, customer service, and operations
• Model company values and lead by example as an active coach
• Communicate priorities and sales driving information effectively
• Assist Store Manager in recruiting store staff and embrace diversity
• Support the Store Manager in the achievement of store business plans
• Assist in developing game plans and following up on execution
• Partner with Store Manager to present opportunities with fact-based information
• Participate in driving business outreach opportunities
• Identify performance opportunities and assist in development of a plan
• Ensure store schedule accuracy and proper staffing
• Assist with training store staff on all internal operational functions
• Stay informed on corporate communication, directives, initiatives, and policies
• Support the Store Manager with the implementation of store programs
• Contribute to an engaged and inclusive store environment
• Support a culture of learning and development
• Serve as a role model to all store team members
• Assist in creating a steady pipeline of external talent through recruitment
• Partner with Store Manager to conduct regular store meetings
• Assist with training the store team on customer service expectations
• Support the Manager to lead the store team to exceed customer expectations
• Leverage all customer feedback to take appropriate actions
• Collaborate with the Manager to ensure the store is visually set to brand standards

Requirements

• Minimum of 2 years of Retail or Sales experience
• Creative individual who demonstrates good judgement
• Self-motivated, results oriented, strategic thinker
• Strong organizational and leadership skills
• Excellent written and verbal communication skills
• Demonstrates active listening and problem-solving skills
• Proven ability to train and develop high performing store teams
• Proficient in technology systems, applications, Microsoft Office, and video conferencing
• Ability to operate a computer and POS System

Benefits

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• Opportunity to voluntarily work between multiple store or site locations, and across multiple brands