Assistant Store Manager

TD Bank • Herndon, VA

427d • $62,400 - $83,200

About The Position

The Assistant Store Manager is a leadership role responsible for managing daily service, sales, and operational objectives at a TD Bank store location. This position focuses on leading a team to enhance customer relationships through personalized service and advice, ensuring compliance with regulatory guidelines, and achieving performance goals. The role requires a strong understanding of financial products and services, as well as the ability to coach and develop team members to deliver exceptional customer experiences.

Requirements

• Undergraduate degree or equivalent experience.
• 2+ years of related experience required.
• Supervisory or leadership experience required.
• Demonstrated ability to provide legendary customer service.
• Strong verbal and written communication skills.
• Sales and operational management skills.
• Ability to manage competing priorities.
• Previous consumer and residential lending experience preferred.
• Proficient in Microsoft Office.
• Knowledge of TD Bank products and services.
• Demonstrated organization, interpersonal, communication, and decision-making skills.
• Shows proficiency with expense management.
• Must maintain an active registration status with NMLS.

Nice To Haves

• Notary License (Preferred)

Responsibilities

• Manage day-to-day service, sales, and operational objectives in the store.
• Lead a team to achieve individual and store objectives for customer experience and performance goals.
• Provide day-to-day leadership and direction to ensure effective delivery of personalized service and advice activities.
• Oversee complex sales advice activities and ensure compliance with regulatory guidelines.
• Drive and reinforce advice activities through coaching and team observations.
• Handle critical and high-risk issues, determining appropriate resolutions.
• Create an engaging environment for team interactions with customers, actively listening and addressing their needs.
• Establish strong partnerships between colleagues handling customer transactions and platform bankers for effective referrals.
• Lead customer service activities and support customers through challenging times.
• Maintain optimal colleague scheduling to meet customer demands and compliance requirements.

Benefits

• Base salary and variable compensation/incentive awards.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development opportunities.
• Reward and recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree
• Number of Employees: 10,001+ employees