Assistant Store Manager

Barnes & Noble Education, Inc. • Middletown, PA

92d

About The Position

Barnes & Noble College is seeking a resourceful, driven, adaptable, and customer-focused team member to work as an Assistant Store Manager in our bookstore. The Assistant Store Manager will support the Store or General Manager in the daily operation of our retail store. You will supervise employees and tasks, work directly with customers, and play an instrumental role in carrying out the directives of the manager. Cash handling, customer service, team building, and problem solving are essential skills that will be used on a daily basis.

Requirements

• 3+ years’ experience in a retail setting.
• 1+ year supervisory experience preferred or a graduate of the Best Seller Program.
• High school diploma/GED preferred.
• Ability to work a flexible schedule including evenings, weekends, and holidays.
• Familiarity with financial and customer service principles.
• Basic reading, writing and accounting skills required.
• Excellent customer service and communication skills needed.
• Strong interpersonal, communication, and problem solving skills.

Responsibilities

• Support all store operations and departments in partnership with the Store Manager or General Manager.
• Involved in purchasing for one or more departments, directing operational functions, and/or with scheduling and team development.
• Deliver outstanding customer service to the academic and co-curricular community while helping the store to meet or exceed sales goals.
• Identify business opportunities and motivate the team.
• Directly involved with training, directing, and counseling the team to create excitement around products, programs, and initiatives.
• Drive the team to create customer experiences that enhance bookstore loyalty and deliver measurable results.
• Develop a working knowledge of all departments in the store to provide daily support, direction, and guidance to customers and team members.
• Assign and direct work activities for team members or other management team members.
• Maintain a presence on the sales floor to greet customers, answer questions, and assist with purchases.
• Manage customer and/or employee issues appropriately, timely, and with respect.
• Assist with hiring and training new employees for the sales floor or other departments.
• Maintain an appealing sales floor by arranging, cleaning, and organizing products or space within the store.
• Assist with processing sales transactions involving cash, credit, or financial aid payments.

Benefits

• Get paid sooner! Daily Pay earned wage access is available to all store employees.
• Employee Discount
• Paid sick time (accrued based on time worked)
• Eligibility to participate in a 401k (after the completion of 1000 hours worked in a 12 month period)
• Commuter Benefits

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED