Assistant Store Manager

NAPA Auto Parts • Gilroy, CA

392d • $61,422 - $61,422

About The Position

The Assistant Store Manager at NAPA plays a crucial role in delivering exceptional customer service and driving store growth. This position involves leading a team, managing store operations, and ensuring a positive experience for both wholesale and retail customers. The role emphasizes employee engagement, operational excellence, and building strong customer relationships in a fast-paced retail environment.

Requirements

• High school diploma or equivalent.
• Technical or trade school courses or degree completion.
• Experience in the automotive after-market service industry or willingness to learn.
• Passion for delivering customer care and building long-term relationships.
• Ability to thrive in a fast-paced and complex environment.
• Knowledge of cataloging and/or inventory management systems.
• Ability to lift 60lbs in some situations.

Nice To Haves

• Background and/or passion for the automotive industry, heavy equipment, farm industry, diesel, marine, or dealership.
• Experience in a parts store, auction, retail store, auto body/collision, or fast food/restaurant/convenience store management.
• Entirely customer-centric (external/internal).
• ASE Certifications.

Responsibilities

• Create a superior customer service experience to achieve maximum market penetration.
• Drive store growth, increase sales, and profitability.
• Provide daily leadership and sustain a culture of employee engagement.
• Partner with teammates to drive company-owned store initiatives.
• Manage store operations to maximize sales, profits, and customer service.
• Build, coach, train, and engage the crew team to deliver superior customer care.
• Oversee inventory protection, asset management, and operational safety issues.
• Ensure overall cleanliness and readiness of delivery vehicles, sales floor, stock room, and outside areas.
• Drive NAPA operational and marketing programs while improving processes and procedures.
• Grow customer relationships and assist with sales/service questions.

Benefits

• Outstanding health benefits
• 401K
• Pay of $29.53 per hour
• Stable company with a family feel
• Company culture that works hard yet takes care of employees
• Opportunities for accessing multiple career paths and ongoing development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Motor Vehicle and Parts Dealers
• Education Level: High school or GED
• Number of Employees: 101-250 employees