Assistant Store Manager

Luxe Brands • Detroit, MI

98d • $21 - $22

About The Position

The Assistant Store Manager is responsible for driving both individual and store sales, delivering an exceptional customer experience, and overseeing daily operations. This role supports employee development by leading, coaching, and helping to hold the team accountable, while also fostering a positive and collaborative work environment. Reporting directly to the Store Manager, the Assistant Store Manager works closely with other boutique teams to ensure consistency across Luxe Brands. A key focus of this role is creating a personalized, memorable shopping experience for each Bride-to-Be—making sure she feels confident, celebrated, and supported throughout her journey. This position requires strong sales ability, excellent customer service, and sharp attention to detail. Successful candidates are self-motivated, confident leaders with a passion for people, proven experience in building customer relationships, and a commitment to upholding Luxe Brands’ standard of excellence.

Requirements

• Must be 18 years of age or older.
• 1+ year of customer service and sales experience, preferably in retail or soft-lines.
• 1+ year of sales experience with demonstrated upselling skills; experience from other industries will be considered.
• 2+ years of supervisory experience, such as Assistant Manager or Shift Lead responsibilities.
• Availability to work full shifts on Saturdays and Sundays.
• Proficient in reading, writing, and verbal English to effectively interact with clients and team members.
• Must be able to navigate throughout the store and have the stamina to consistently support brides in an active work environment.
• Ability to lift up to 35 lbs and stand for extended periods.
• Proficiency in POS systems and Microsoft Office.
• Reliable transportation and punctuality.
• Ability to manage multiple priorities in a fast-paced, client-focused environment.
• Strong interpersonal skills and ability to respond professionally to clients and team members.
• Maintain professionalism and composure under stress.
• Effective communication and teamwork in high-pressure situations.
• Successfully complete a background check.

Nice To Haves

• Experience in bridal or luxury retail.
• Familiarity with Apple/macOS systems.
• Success in commission-based sales environments.

Responsibilities

• Supports the Store Manager with Stylist interviews by facilitating initial conversations; final hiring decisions remain with the Store Manager.
• Assists with training and ongoing team development, including completing Stylist Scorecards and assigning supplemental training through Seismic.
• Drafts initial store schedules and makes real-time staffing adjustments as needed, while final approval remains with the Store Manager.
• Provides real-time coaching to team members and serves as a witness during corrective actions.
• Owns customer service for the location, consistently achieving positive surveys and reviews, and implements feedback to continuously improve service quality; assists the Store Manager in resolving escalated customer issues.
• Helps drive store performance by meeting and exceeding Key Performance Indicators (KPIs), using tools such as departmental scorecards to communicate progress and goals to the team.
• Oversees store maintenance, ensuring the sales floor and back-of-house areas are organized, clean, and aligned with brand standards; coordinates timely repairs and accurate inventory upkeep.
• Serves as acting Store Manager in the Store Manager’s absence, overseeing daily operations with support from the District Manager.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off
• Paid Holidays
• Parental Leave
• Short Term Disability
• Birthdays Paid Time Off!
• 401(k)
• 401(k) Matching
• Employee Assistance Program
• Employee Discount
• Nectar Reward Subscription
• Calm Subscription
• Paid Training
• Travel Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level