Assistant Store Manager

Food Lion - Dunn, NC

Full-time - Entry Level

Dunn, NC

10,001+ employees

Food and Beverage Retailers

About the position

The Assistant Store Manager at Food Lion plays a crucial role in supporting store operations to achieve financial and sales goals. This position involves building strong relationships with associates and customers, promoting a positive store culture, and ensuring compliance with safety and food safety standards. The Assistant Store Manager will also take on managerial responsibilities in the absence of the Store Manager, ensuring smooth daily operations and excellent customer service.

Responsibilities

• Support the management and duties of store operations to meet financial and sales goals.
• Build associate and customer relations and promote a strong culture in support of Food Lion Strategy.
• Maintain solid communications with the management team and all associates in the store.
• Ensure conditions involving security, safety, and food safety are consistently maintained at the highest levels.
• Responsible for hiring, training, and developing associates.
• Manage performance through performance management, coaching, appraisal, and disciplinary efforts.
• Provide leadership and motivation within the store to promote a culture reflective of our Guiding Principles, Core Values, Vision, and Strategy.
• Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast and easy customer service.
• Ensure proper control of all store funds and company assets.
• Observe and correct all unsafe conditions that could cause associate or customer accidents.
• Observe and ensure compliance with company security, safety, and food safety standards.
• Understand and use company tools such as financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), and business information systems.
• Support the achievement of store budgeted financial and operating results.
• Serve as Manager on Duty, performing all responsibilities of the Store Manager when they are not present.
• Assist the Store Manager with the day-to-day operations of the entire store.
• Serve as a model for customer service and instill this value in all associates.
• Adhere to all company guidelines, policies, and standard practices.
• Manage and develop associates to ensure adherence to Standard Practices.
• Maximize sales through excellent customer service and minimize shrink through proper utilization of Standard Practices.
• Ensure store conditions, customer service and satisfaction, product quality, freshness, availability, variety, and execution of all policies and procedures.
• Ensure compliance with local, state, and federal regulations.
• Ensure that staffing schedules across departments meet the business needs.
• Interact with associates to ensure they understand Food Lion's expectations and have the tools and training to be successful.
• Successfully complete Computer Based Training (CBT), Training Packet, and Training Aid courses.
• Treat all store information as strictly confidential.
• Perform all other duties and projects as assigned.

Requirements

• College degree or equivalent preferred.
• Department Manager or equivalent experience required.
• Strong understanding of store operations and total store merchandising techniques.
• Excellent interpersonal, customer service, and communication skills.
• Excellent organizational skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Good judgment solving problems, making decisions, handling complaints, arbitrating disputes, and resolving grievances.
• Desire and ability to lead and manage associates throughout multiple departments.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.
• Must meet minimum age requirements to perform specific job functions.
• Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a 'Certified Food Safety Manager' or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment.