Extra Space Storage-posted 3 months ago
$18 - $19/Yr
Full-time • Entry Level
Azusa, CA
Real Estate

The Assistant Store Manager plays a pivotal role in supporting the daily operations of one or more self-storage locations, under the guidance of the District Manager and Store Manager. This role ensures the facility meets high cleanliness standards and consistently delivers operational excellence. The Assistant Managers are accountable for building customer relationships through in-person and phone interactions, presenting a structured sales process, and managing customer accounts. Will work between multiple stores in the district.

  • Build and maintain strong customer relationships by identifying storage needs and providing tailored solutions.
  • Maximize sales objectives through unit rentals, unit insurance, and moving supplies.
  • Ensure our highest standards of cleanliness are met through continuous maintenance of the site, including the office, and the interior and exteriors of the storage building and surrounding areas.
  • Perform daily site safety inspections, including lock checks.
  • Address and resolve customer concerns related to billing, security, auctions, and proper site usage.
  • Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.
  • Protect our strong company culture by establishing and maintaining professional relationships with all Extra Space employees.
  • Perform additional duties as assigned.
  • 1+ year of customer-facing work experience.
  • Sales experience preferred.
  • Current valid driver's license and access to a reliable personal vehicle; except in New York City and Brooklyn.
  • High School diploma or GED is required; college education is a plus.
  • A work/life balance that allows you to work 5 days a week and be off work by 6pm.
  • Outstanding company culture with growth opportunities throughout the U.S.
  • Competitive starting pay + monthly bonus opportunity.
  • Paid Time Off accrued throughout the year, increasing with years of service.
  • Generous 401(k) match with Traditional and/or ROTH choices.
  • Affordable medical benefit options with up to a $1k annual Health Savings Account employer contribution.
  • EXTRA Healthy Wellness Program with rewards towards your medical premium.
  • BenefitHub discounts: apparel, auto, electronics, entertainment, pets, travel, etc.
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