Assistant Store Manager, Tech Support Google Store Retail San Diego

Acosta • Sacramento, CA

21h • $82,000 - $85,000

About The Position

The Assistant Store Manager of Tech Support manages the technical support team and oversees the customer repair journey. You will ensure that "Radically Helpful" customer solutions are delivered through efficient technical processes and expert problem-solving. This role manages the Tech Leads and Technicians, ensuring they meet performance targets while maintaining the highest levels of experience integrity.

Requirements

• Nimble Learning: Ability to quickly adapt to new technologies and support the team through rapid product evolutions.
• Instills Trust: Displays high integrity while handling customer devices and ensuring personnel adhere to the Code of Business Conduct.
• Problem Solving: Skilled at utilizing professional expertise to solve problems and resolve service escalations.
• Experience: 3+ years of retail management in a high-touch technical customer solution environment.
• Education: Bachelor of Arts Degree required.

Responsibilities

• Technical Oversight: Oversee the technician repair process, monitor repair trends, and manage the ticket creation workflow.
• Solution Delivery: Assess customer support needs upon arrival and provide immediate, effective solutions for standard technical problems.
• Complex Communication: Translate complex technical processes into understandable terms for customers and less-technical team members.
• Team Supervision: Manage technical personnel to meet and exceed assigned goals for revenue, productivity, and customer reputation.
• Operational Support: Partner with management to review staffing forecasts for product launches and manage inventory for repair parts.
• Development: Observe and coach associates to provide feedback on consumer experience technique effectiveness and technical service.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager