Assistant Store Manager, Sales and Operations

The Museum of Modern Art•New York, NY

5h•Onsite

About The Position

The Museum of Modern Art is currently accepting applications for an Assistant Store Manager of Sales and Operations. This role upholds MoMA’s standards and adheres to Museum and Retail policies and procedures, staying current on MoMA happenings to support a positive visitor experience. The Assistant Store Manager assists the Store Manager and fellow Assistant Store Managers with all aspects of running the Museum Store (Lobby), Museum Store on 2, and Museum Store on 6. This includes opening and closing the store, safeguarding staff, visitors, and assets, attending retail management meetings, and participating in store partnership initiatives. The position requires upholding the highest customer service standards to achieve sales and metric goals. It also involves managing, developing, and training all store staff, ensuring a professional and positive presence on the sales floor, and delivering a knowledgeable, thoughtful, and inspiring customer service experience.

Requirements

Minimum three to five years in retail with at least two years in sales/retail management.
Strong organizational and communication skills (verbal and written).
Strong customer service orientation.
Organized and detail oriented with superb time management skills.
Proactive self–starter who exhibits initiative and leadership.
Proficiency with POS, Word, Excel, and Order Entry.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Manages, organizes, and maximizes use of inventory space in Museum Stores 2 & 6 Leads the effort to maximize store inventory flow.
Communicates with the distribution center to ensure accuracy of deliveries.
Processes all transfers and receiving.
Initiates all mini inventories, annual physical inventories, and makes recommendations to improve results and reduce loss. Oversees min/max numbers to ensure optimal inventory replenishment levels based on visual presentation and sales.
Reviews, researches, and approves all inventory adjustments.
Serves as point person on all maintenance matters such as housekeeping, HVAC, lighting, fire, water etc.
Serves as point person for all security, loss prevention, life and safety matters in partnership with MoMA Security.
Orders and maintains inventory of supplies.
Serves as point person on all POS and IT matters.
Attends product, vendor and customer service training.
Participates in advanced education opportunities as offered.
Attends staff meetings and participates in cross-store operational projects and periodically works management shifts at the other Stores.
Coaches, develops, and empowers Selling Specialists and Sales Associates in customer engagement, selling techniques, and client building.
Oversees and manages sales incentive initiatives, including monthly contests and quarterly team share initiatives in partnership with colleague ASM.
Analyzes metrics/reporting with the goal of increasing overall revenue via Teamwork
Initiates and coordinates strategies to maximize opportunities by increasing average transaction and conversion, such as email capture, client building, product demos, and store event
Organizes and facilitates training on new products for self and for sales staff.