Assistant Store Manager, Petsense

Tractor Supply Company•Athens, GA

1d•Onsite

About The Position

This position is responsible for proficiency in all areas of a retail operation, serving as the second in charge of operations to the Store Manager. Duties include providing leadership and direction to the store and salon team, ensuring a positive customer shopping experience, and performing operational activities throughout the store while giving appropriate direction to Team Members. The role also involves promoting a safe and productive work environment for all Team Members, customers, and vendors, and training Team Members on policies and procedures. Essential requirements include maintaining regular and predictable attendance, working varied hours, days, nights, weekends, and overtime as business needs dictate, and upholding a safe work environment. The position also requires supporting selling initiatives by thanking customers, engaging with customers and pets, advising on products or services, and making the experience memorable. The Assistant Store Manager must be able to perform a combination of duties accurately, efficiently, and safely on a regular basis and without advance notice.

Requirements

Previous retail leadership experience is required.
Must be at least 18 years of age.
Possess a valid driver’s license.
Ability to read, write and count accurately.

Nice To Haves

Experience with pet/live animal knowledge is strongly preferred.
Supervisory experience preferred.
A high school diploma or equivalent is preferred.
Ability to perform and execute principle responsibilities of Team Members.
Pet/Live Animal, pet food, pet product knowledge is strongly preferred.
Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
Basic computer skills.

Responsibilities

Maintain regular and predictable attendance.
Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs.
Uphold and promote a safe and productive work environment by following and enforcing policies and procedures.
Take the initiative to support selling initiatives (TEAM): Thank the Customer, Engage with the customer and/or pet, Advise products or services, Make it Memorable.
Assist Store Manager in Store Operations including: driving sales and profit, customer loyalty, planning, prioritization, and delegating of daily tasks.
Assist Store Manager in Team Member/Salon Team Members counseling, hiring/staffing decisions, scheduling, Team Member training and development, and maintaining a productive work environment.
Serve as store leader during Store Manager’s absence (PTO, LOA, etc.).
Order live goods and store supplies.
Train and certify Team Leaders in receiving process.
Lead and coach store team members on store operations to grow sales and profitability of their stores.
Drive sales and profit through driving top line sales, creating and modeling behaviors to support a culture of selling, executing merchandising initiatives, expense control, profit/loss management, as well as protecting company assets and reducing shrink.
Execute assigned basic, promotional, and seasonal merchandising activities.
Execute to completion Plan-o-gram procedures (merchandising, sets, and resets).
Perform Opening/Closing procedures.
Transport and make deposits to bank.
Ensure cash drawers and vault is reconciled accurately daily.
Operate cash register/computer supervising cash handling procedures.
Assess store conditions and assign duties.
Organize and prioritize workflow through the use of the daily planner.
Recovery of merchandise.
Participate in mandatory freight process.
Perform regular and promotional price change activities.
Execute price changes/markdowns.
Resolve customer complaints/issues and ensure the customer has a positive experience.
Adhere to loss prevention standards and respond to any alarm calls as needed.
Communicate with Team Members on job functions, responsibilities and financial goals.
Assist Team Members on appropriate application of policies and procedures.
Assemble merchandise.
Perform janitorial duties.
Assist customers with loading purchases.
Ensure the safety and well-being of live animals.
Sanitize and maintain holding tanks and care for live animals as required.
Handle and care for all live animals including their food, bedding and habitat.
Complete all documentation associated with any of the above job duties.
May be required to perform other duties as assigned.