Assistant Store Manager I

Coach America-posted 3 months ago
Full-time • Entry Level
Wichita, KS
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The Assistant Store Manager at Coach demonstrates a high level of business acumen; delivering sales results through employee development and mentorship. Embodies a strategic mindset to deliver operational efficiencies. Ensures Coach's standards and competencies are top of mind. They serve as a true utilitarian player; possessing the ability to adapt to all roles within the store's environment.

  • Understands organizational objectives and makes decisions in partnership with the Store Manager that align with Company priorities and values
  • Develop sales strategies, initiatives and growth across all categories; communicates goals to the team, tracks store's performance at all times and achieves sales
  • Productivity Management: holds the management team accountable for personal productivity and management contribution
  • Develops clienteling strategy; implements and monitors over time, to achieve business goals and objectives in partnership with the Store Manager
  • Understands changes in market with potential impact on business performance and supports the execution of sales strategies/tactics
  • Brings best self to work through Coach's Guide to Style; ensures all associates follow expectations
  • Acts as brand ambassador in the market/mall to drive loyalty and business (i.e. charity events, local associations, mall initiatives)
  • Resolves customer issues in a timely manner while being solution-oriented and forward thinking; partners with the Store Manager and/or District Manager as needed
  • Develop team to build long-term relationships with customers to drive business
  • Takes initiative; has a high level of ownership and accountability for results of self and others
  • Works directly with the Store/District Manager to protect and drive the needs of the business
  • Ensures all daily tasks are completed without negatively impacting service of Coach standards
  • Approaches challenges in direct and timely manner and takes action to course correct in the moment, when appropriate
  • Builds trusting relationships with peers and team; acts as advocate for the Brand
  • Welcomes feedback and adapts behaviors; creating short and long-term goals to achieve personal metrics and store performance
  • Delegates and empowers others
  • Creates enthusiasm and positivity for a shared vision and mission
  • Recognizes and values individual performance
  • Evaluates performance of all team members and provides consistent and timely feedback; creates and modifies action plans for the continuous development in partnership with the Store Manager
  • Resolves performance problems using appropriate communication, coaching and counseling techniques
  • Adheres to all retail policies and procedures including POS and Operations
  • Leverages / understands Coach's tools and technology to support Service and Operations of store
  • Recruits, interviews on-boards and works closely with Store Manager on strategies to maintain top-talent; while creating a talent bench
  • Manages daily operational tasks according to Coach standards including selling and service expectations, operations, payroll, human resources and loss prevention
  • Demonstrates strong business acumen; strategically forecasts in partnership with Store Manager, plans and budgets to the needs of the business (i.e. payroll, staffing, scheduling, merchandising)
  • Interacts and communicates with Lead Supervisor and Store Manager
  • Maintains interior and exterior upkeep of building with partnership from the corporate office; communicating needs to ensure esthetic and safety requirements are met
  • 1 to 3 years of previous management experience in a luxury retail service environment preferable
  • Possess current knowledge of fashion trends and competition in the marketplace
  • High school diploma or equivalent; college degree preferred
  • Proficient with MS Office (Microsoft Word, Excel, PowerPoint and Outlook)
  • Experience using retail systems (i.e. labor management, inventory systems, sales reporting, etc.)
  • Ability to execute at a fast pace
  • Ability to communicate effectively with customers and team
  • Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required
  • Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers
  • Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic and sales days
  • Health benefits (medical, dental, vision)
  • Life insurance and disability insurance
  • 401(k) savings plan
  • Paid time off for wellness needs and vacations
  • Discounts on certain products
  • Incentive compensation
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