Assistant Store Manager I (30143)
About The Position
Join a passionate, high-energy team that lives and breathes trucks, Jeeps, and off-road performance! At ORW | 4 Wheel Parts, we don’t just sell parts — we help customers build their dream vehicles. If you love the aftermarket industry, enjoy connecting with people, and want a career with real earning potential, this is your opportunity to shine. As an Aftermarket Parts Sales Assistant Manager, you will play a pivotal role on our dynamic team by supporting the operations of the store, fostering a culture of excellent customer service, driving sales growth, and coaching store staff in a retail environment. We have multiple store volumes that require a variety of skills, experience, and knowledge.
Requirements
- Experience in a retail environment and exposure to aftermarket sales, automotive parts, or related industries preferable
- Knowledge of automotive parts and accessories, including features, specifications, and compatibility, to assist customers and guide sales staff effectively
- Valid automobile driver’s license with the ability to drive customer and company vehicles (subject to MVR check)
- Exposure to motivating and influencing sales staff to achieve sales and selling goals
- Involvement in multitasking, prioritizing responsibilities, and managing time effectively to ensure smooth store operations
- Experience in a team environment collaborating to achieve company goals and objectives
- Proficiency in inventory management, including ordering, replenishing, pricing, and merchandising
- Strong communication skills, both verbal and written, for effective interaction with customers, sales staff, and vendors
- Ability to read and comprehend written instructions and work orders
- Familiarity with operating computer software, parts database, and point-of-sales systems
- Ability to lift up to 50 lbs., and team lift up to 100 lbs.
- Must be able to work scheduled store hours at specific location
Responsibilities
- Serve as a subject matter expert by influencing and motivating sales staff to achieve daily sales targets, labor efficiency, and warranty performance metrics
- Continually meet or exceed monthly targets in labor, merchandise, and warranty sales percentages
- Drives sales by utilizing suggestive selling techniques and product knowledge to promote and sell additional parts and services
- Mentor the sales staff by providing ongoing training on product knowledge, sales techniques, and customer service skills, while fostering a culture of continuous learning and improvement
- Lead by example and ensure store staff are aware of and complying with company policies and procedures
- Promote brand visibility and reputation by inspiring sale staff to promote brand products across store social media channels
- Efficiently source parts by prioritizing customer value, and ensuring swift product turnaround and delivery times
- Drive high customer satisfaction levels by promptly and effectively addressing customer issues
- Maintain store layout and displays to create a positive and inviting shopping environment
- Oversee accurate inventory levels through regular cycle counts
- Coordinate inventory control through replenishment, organization, pricing accuracy, product selection, and availability
- Ensure correct pricing, accuracy in service tickets, and thorough audits of the final invoice
- Partner with the service manager to coordinate efforts and ensure alignment between service and sales
- Empower sales staff to contribute to the overall success of the store
- Assist in day-to-day operations in support of the store manager
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
