Assistant Store Manager I Mobile

Cox Communications•Rolling Hills Estate, CA

10d•$25 - $37•Onsite

About The Position

Getting a sales team stoked about selling is a special talent. Sure, good sales teams already show up with loads of ambition, but as an Assistant Store Manager I , (ASMI) you’ll help them align around creating the best sales experience possible. You’ll share your contagious passion for excellence, while keeping up with the performance of the store. Marketing and merchandising programs are part of your purview, from helping develop sales strategies to growing the customer base. And you’ll keep a keen eye on the competition, watching pricing trends for peak positioning. You know the drill with retail schedules - it’s all about your flexibility. So, know that working some evenings, weekends, and holidays are a part of the overall picture. You’ll report to the Store Manager, while indirectly managing the team of pros at our store…and when the Store Manager is out, you’re handling some of their day-to-day responsibilities. Speaking of responsibilities… What You’ll Do Along with what we just described; we’ve put together a list of some of the other things you’ll need to do as an Assistant Store Manager I. You’ll: The ASM I typically oversee a smaller to moderate volume store with fewer transactions and lower customer traffic.

Requirements

High School Diploma/GED and 3 years’ experience in a related field (sales, business and/or management).
The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years’ experience in a related field.
Ability to motivate and coach a staff to meet established sales, retention, and customer experience targets
Strong interpersonal, verbal, and written communication skills; ability to build relationships and adapt to a diverse customer base
Strong business acumen with an understanding of how to run a successful store
Ability to be mobile in store for long periods of time to assist with greeting customers and demonstrate products and services
Ability to work and multi-task in a fast paced, constantly changing environment; able to prioritize and adjust approach based on current environment
Computer literacy with an aptitude for learning communication products, services and accessories
Ability to lift 25 – 50 pounds to help manage stock room inventory

Nice To Haves

1 year of management or leadership experience (preferably in Wireless, Telecommunications and/or Retail Sales)
Previous experience with store operational duties
Experience selling Wireless/Mobile products highly preferred
Fluency in Spanish, both written and spoken

Responsibilities

They indirectly manage a team typically consisting of 2 to 5 sales representatives
Translate performance goals and objectives for the team as well as individual employees (sets weekly, monthly, and individual sales goals)
Manage against store revenue to drive acquisition and retention initiatives (monitoring progress, providing feedback, adjusting goals as needed to achieve store targets).
Provide ongoing training and coaching for sales staff to ensure sales performance objectives are met
Facilitate weekly sales meetings to ensure sales associates are aligned to corporate initiatives, including customer and product strategies
Serve as a point of escalation for complicated sales and/or customer disputes
Ensures staff is properly trained by planning and executing training, identifying opportunities for staff development, and coordinating execution of corporate learning initiatives
Support troubleshooting for customer technical problems and sales tools related issues
Assesses local competitive assortment and pricing trends and escalates competitive discrepancies to leadership
Serve as the Subject Matter Expert (SME) of all product knowledge and agent sales tools
Assist with hiring, onboarding, developing, and scheduling sales staff
Assist with daily cash reconciliation and weekly store audits as assigned
Assist with store and sales floor inventory to ensure alignment with corporate store design strategy
Assist with Operational Expenses and Cost Optimization (Headcount, Inventory Budget, Workforce Management, and other store expenses)

Benefits

A competitive wage and top-notch bonus/incentive plans.
A pro-sales culture that honors what salespeople (like you!) contribute to our success.
Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
Comprehensive healthcare benefits, with multiple options for individuals and families.
Generous 401(k) retirement plans with company match.
Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
Professional development and continuing education opportunities.
Access to financial wellness/planning resources.
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).