Assistant Store Manager Full-time

Goodwill Industries of Greater Grand Rapids • Mount Pleasant, MI

89d • $18

About The Position

The Assistant Store Manager position at Goodwill starts at $18.00 an hour. This role involves overseeing, in concert with the Store Manager, the behavior of all hourly personnel, and being responsible for operating a safe, clean, and friendly place of business. The Assistant Store Manager will act in a leadership capacity demonstrating professional behavior and decision making, effective interpersonal communication skills, and setting an example for all Goodwill staff. Responsibilities include providing excellent customer service, addressing customer and donor concerns, ensuring staff training, assisting in meeting sales and production goals, maintaining merchandising standards, implementing store procedures, completing reports, handling cash procedures, ensuring store safety and security, and promoting Goodwill activities and initiatives.

Requirements

• High School diploma or equivalent is required.
• Solid mathematical skills.
• Some managerial and retail sales experience preferred.
• Must have valid Driver’s License as well as reliable personal transportation.

Responsibilities

• Oversee the behavior of all hourly personnel in concert with the Store Manager.
• Operate a safe, clean, and friendly place of business.
• Demonstrate professional behavior and decision making.
• Provide excellent customer service, including greeting and assisting customers and donors promptly.
• Address and communicate customer and donor concerns to the store manager.
• Ensure full completion of staff training and support opportunities for cross training for all Team Members.
• Assist store manager in meeting sales and production goals.
• Maintain merchandising standards in stocking and re-sets, following sizing, categorizing and pricing guidelines.
• Maintain all backroom operating standards.
• Assist in implementing and controlling store procedures and Goodwill policy.
• Accurately complete daily, weekly, and monthly reports on time.
• Assist in maintaining daily and weekly cash handling and banking procedures.
• Adhere to established store hours and check security of building upon opening and closing.
• Ensure store safety and security.
• Fulfill all frontline staff duties as assigned.
• Follow Goodwill safety practices.
• Comply with Goodwill attendance and punctuality standards of behavior.
• Effectively communicate the mission of Goodwill to customers and donors.
• Promote and support Goodwill activities and initiatives.

Benefits

• Up to 20 paid vacation days in the first year.
• Professional development services, personal support services.
• Tuition reimbursement and paid study time.
• 401(k) plan with employer match after six months.
• Medical, Dental, Life, Disability and Accidental insurances available.
• 20% discount at the greater Grand Rapids retail stores.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees