Assistant Store Manager (full-time) - Programming and Special Events

Camp NYC-posted 3 months ago
Full-time • Entry Level
Miami, FL
101-250 employees
Health and Personal Care Retailers
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We are seeking a Full-time Assistant Store Manager - Responsible for Programming and Special Events, to join our Miami team. You will be responsible for guiding CAMP's families through our retail experience, ensuring they have a magical experience and want to return!

  • Support the General Manager in managing the day-to-day operations of the store to ensure the store and teams meet KPI targets
  • Collaborate with General Manager to develop clear action plans for the store and team and strive to achieve objectives, deliverables, and timelines for each plan
  • Act as a results-driven role model for the team to impact sales generation and exceptional customer service
  • Lead and support the oversight of the Canteen floor; acting as Manager on Duty to ensure all operational and customer-facing needs are met
  • Monitor and coach staff to continually improve selling opportunities and build genuine customer relationships
  • Create and implement visual and merchandising strategies to increase sales. Utilizes selling reports to understand floor capacity, layout, and sell through opportunities
  • Support the General Manager and leadership team with goal achievement (KPIs)
  • Motivate and inspire the team to achieve/exceed hourly, daily, weekly business goals through in-store selling, using strong business acumen skills
  • Create and maintain a positive and productive work environment that fosters diversity, inclusivity, teamwork, creativity and a passion for the Camp brand
  • Partner with the General Manager to identify and assess training needs. Create tailored training plans to implement various training methods to enhance team members skills and performance
  • Assist in managing labor spend to optimize responsible spending and profit opportunities
  • Lead the planning and execution for all programming, special events and celebrations that take place in the store
  • Ensure schedule is written to leverage all in-store programming events (Meet & Greets, Slime Bootcamps, Birthday Parties, etc)
  • Communicate all upcoming special events to store to team to maximize increase in customer traffic and business opportunities
  • Consistently works to optimize revenue potential by identifying programming opportunities during peak and non-peak times. Partner with Director of Programming to optimize performance
  • Engage with all incoming birthday party leads. Actively sell/upsell birthday parties to achieve selling targets. Partner with Celebrations and Events Sales Coordinator to optimize performance
  • Ensure available time slots are up to date to maximize events and party booking opportunities
  • Manage and coach team performance to ensure customer experience and reviews are positively impacted
  • Ensure all programming related supplies are fully stocked. If necessary, place supply orders to ensure proper inventory levels
  • Ability to work at least one weekend day/week, but ideally both!
  • Open availability. This role is full-time, and you will be working approximately 40 hours / each week
  • Strong organization skills with a keen attention to detail
  • Demonstrated ability to lead and motivate a team to achieve goals
  • Prior work experience in any of the following areas: retail, child-care, child development/ education, performing arts.
  • Excellence, enthusiasm, and excitement around engaging with children and families creatively.
  • Desire to be part of a tight-knit team looking to transform the traditional retail experience.
  • Patience, warmth, joy, and humor.
  • Must be 18 years of age or older
  • Must be authorized to work in the United States
  • Bonus but not required: you may have hidden talents that can add magical moments to our retail experience.
  • Medical Coverage & Pharmacy Benefits including virtual doctor visits
  • Dental & Vision Coverage
  • Gym and Wellness Discounts
  • Voluntary Pet Insurance
  • Health Care Flexible Spending Account (FSA)
  • Dependent Care Flexible Spending Account (FSA)
  • Life & AD&D Insurance
  • Long Term Disability
  • Mass Transit & Commuter Parking Programs
  • Benefits Concierge: a team of dedicated and experienced employee benefits advocates who are ready to help you and your family with questions
  • Employee Assistance Program: offers support around Education, Legal and Financial Planning, Career Development, Lifestyle and Fitness Management, Mental Health, and Dependent Care
  • 20% off all merchandise at CAMP's retail stores and CAMP.com
  • PTO
  • 401(k) Plan(Employee contribution only)
  • 1.5 pay on the following holidays: Independence Day, Labor Day, New Years Day, Martin Luther King Day, Memorial Day, Juneteenth
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