Assistant Store Manager- FT Southside

GOODWILL OF NORTH FLORIDA • Jacksonville, FL

111d

About The Position

At Goodwill, we believe that the opportunity to work can - and does - change a person’s life. A job offers the independence that comes with a paycheck, increases self-esteem, and breaks the cycle of poverty. It’s a philosophy that we have been following in North Florida since 1940, when our local organization was founded as one of a growing number of independent non-profit affiliates of what is now Goodwill Industries International. Today, Goodwill Industries is the nation’s largest private provider of training and employment services for people with disabilities and special needs. And our local organization has grown into one of Goodwill’s top performers in placing people into employment.

Requirements

• High School or GED preferred.
• Minimum of 2 years prior retail management experience preferred.
• Two- or four-year degree preferred, or equivalent work experience.
• Demonstration of team leadership skills.
• Strong oral and written communication skills.
• Advanced customer service skills.
• Ability to promote and be responsible for workplace safety.
• Ability to handle customer/donor/employee relations in the absence of a Store Manager.
• Values diversity.
• Proficiency with POS reporting procedures.
• Energy and enthusiasm to help others.
• Demonstrated interest in a career in retail.
• Strong knowledge of financial management.
• Ability to do basic math calculations.
• Ability to use a computer/iPad with a basic knowledge of Word, Excel and other Office programs.
• Ability to regularly lift up to 10 pounds and occasionally lift up to 50 pounds.
• Ability to work flexible schedule to include weekends, evenings and holidays.
• Reliable transportation and a valid driver's license.

Responsibilities

• Assist the Store Manager in the store’s daily operation and achievement of sales results.
• Manage the processing of donated goods.
• Work with the store’s managers to ensure staff is properly trained and performing effectively.
• Open and close the store in the absence of the Store Manager and Key Holder.
• Supervise the processing of donated goods in a timely and accurate manner while following the production system.
• Foster teamwork among management staff to accomplish store goals.
• Coach, train and develop (management) team and oversee the training of store personnel.
• Delegate daily and weekly scheduling of staff as needed.
• Address employee issues by resolving complaints and concerns, providing ongoing performance feedback, conducting formal performance appraisals, and counseling employees as necessary.
• Administer disciplinary actions in coordination with the Area Manager and Human Resources department.
• Maintain daily and weekly reporting of sales, donations and overall financial results.
• Contribute toward store profitability by seeking opportunities to increase sales, manage inventory and labor costs.
• Ensure the accuracy of all cash handling and cash register functions.
• Organize work throughout the store to facilitate effective customer service and a profitable operation.
• Ensure the store's appearance is properly maintained.
• Ensure compliance with all store policy and procedures.
• Train and develop staff in all aspects of their responsibilities, including adherence to safety and company protocols.
• Ensure good customer/donor relations by maintaining high standards of customer service.
• Complete various administrative duties, including communicating transportation needs and concerns with the Area Manager.
• Maintain a well-organized and clean production area.
• Facilitate the (un)loading of product from/to company trucks.
• Train employees regarding the processing, sorting, hanging and organization of donated goods.
• Process customer transactions by ringing the sale on a cash register, collecting payment, making change, bagging the merchandise and thanking the customer.
• Assist customers with shopping needs.
• Ensure that the sales floor is kept clean, neat and properly displayed.

What This Job Offers

• Education Level: High school or GED