Assistant Store Manager- FT Gainesville South

GOODWILL OF NORTH FLORIDA • Gainesville, FL

86d

About The Position

The Assistant Store Manager is responsible for assisting the Store Manager in the store’s daily operation and achievement of sales results, while assuring the delivery of excellent customer/donor service. This role manages the processing of donated goods and works with the store’s managers to ensure staff are properly trained and performing effectively. The Assistant Store Manager is also responsible for opening and closing the store in the absence of the Store Manager and Key Holder.

Requirements

• High School or GED preferred.
• Minimum of 2 years prior retail management experience preferred.
• Two- or four-year degree preferred, or equivalent work experience.
• Demonstration of team leadership skills.
• Strong oral and written communication skills.
• Advanced customer service skills.
• Ability to promote and be responsible for workplace safety.
• Ability to handle customer/donor/employee relations.
• Values diversity.
• Proficiency with POS reporting procedures.
• Energy and enthusiasm to help others.
• Demonstrated interest in a career in retail.
• Strong knowledge of financial management.
• Ability to do basic math calculations.
• Ability to use a computer/iPad with basic knowledge of Word, Excel and other Office programs.
• Ability to regularly lift up to 10 pounds and occasionally lift up to 50 pounds.
• Ability to work flexible schedule to include weekends, evenings and holidays.
• Reliable transportation and a valid driver’s license.

Nice To Haves

• Public speaking/group presentations.
• Verify data, including sales numbers.
• Organize and prioritize information.
• Team-oriented and collaborative interpersonal relationships.

Responsibilities

• Supervises the processing of donated goods in a timely and accurate manner while following the production system.
• Fosters teamwork among management staff to accomplish store goals.
• Coaches, trains and develops (management) team and oversees the training of store personnel.
• Delegates daily and weekly scheduling of staff as needed.
• Addresses employee issues by resolving complaints and concerns, providing ongoing performance feedback, conducting formal performance appraisals, and counseling employees as necessary.
• Administers disciplinary actions in coordination with the Area Manager and under the general auspices of the Human Resources department.
• Responsible for the store’s overall operation, including maintaining daily and weekly reporting of sales, donations and overall financial results.
• Responsible for store revenue goals and budgeted expenses.
• Contributes toward store profitability by seeking opportunities to increase sales, manage inventory and labor costs.
• Ensures the accuracy of all cash handling and cash register functions.
• Organizes work throughout the store to facilitate effective customer service and a profitable operation.
• Ensures the store’s appearance is properly maintained.
• Ensures compliance with all store policy and procedures, especially in the areas of safety, customer service and overall store operation.
• Trains and develops staff in all aspects of their responsibilities, including adherence to all safety and company protocols and procedures.
• Ensures good customer/donor relations by maintaining high standards of customer service.
• Completes various administrative duties, including communicating transportation needs and concerns with the Area Manager, opening and closing the store, reporting facilities issues, and making daily deposits.
• Maintains a well-organized and clean production area.
• Facilitates the (un)loading of product from/to company trucks.
• Trains employees regarding the processing, sorting, hanging and organization of donated goods.
• Greets donors and receives merchandise, providing donor with an itemized receipt if desired.
• Processes customer transactions by ringing the sale on a cash register, collecting payment, making change, bagging the merchandise and thanking the customer.
• Assists customers with shopping needs.
• Reports known or suspected security and/or theft problems to the Area Manager, Director of Retail or Director of Risk Management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED