Assistant Store Manager - Edwin Watts Golf

Worldwide Golf Shops-posted about 1 year ago
Full-time • Mid Level
Memphis, TN
51-100 employees
Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
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The Assistant Manager at Edwin Watts Golf is responsible for promoting a customer-first culture and executing daily operations in alignment with the store's values. This role involves managing staff, ensuring product knowledge, maintaining store presentation, and enhancing customer experiences while driving sales and controlling expenses.

  • Maintain strong knowledge of all golf products and ensure that employees can educate customers on all golf products and offerings.
  • Control shrink and expenses while ensuring the sales floor is adequately stocked & signed, and golf products & merchandise are displayed to brand presentation.
  • Ensure execution of all visual merchandising programs, modules, and direction while implementing floor moves, merchandising and display maintenance.
  • Ensure compliance with all policies and procedures through regular store management, meetings, store walk-throughs and audits, etc.
  • Monitor company communication tools daily and adjust schedule to execute workload as needed.
  • Become a Edwin Watts Golf brand ambassador in the local community, making key external relationships and partnerships in the golf industry.
  • Appropriately respond to any negative customer experience by de-escalating the situation and making things right for the customer.
  • Use customer feedback to recognize/coach employees.
  • Help employees grow their career and golf skill set by identifying additional opportunities for growth.
  • Recognize and suggest ways to improve processes.
  • 2+ years of retail management experience or experience working in the golf industry is required.
  • Working knowledge of POS register system and word-processing, spreadsheet, inventory, internet and order processing systems.
  • Ability to read, write, analyze and interpret business reports, correspondence and procedures effectively and present that information with excellent written and verbal communication skills.
  • Ability to calculate figures and amounts such as discounts, interest, commissions and percentages.
  • Ability to freely access all areas of the store including sales floor, stock area and register area by standing, walking, stooping, crawling, climbing, crouching and kneeling and lifting and/or moving up to 35 pounds.
  • A strong golf background is preferred, but not required if candidate has extensive retail management experience.
  • Health savings account
  • Health insurance
  • 401(k) matching
  • Employee discount
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