Assistant Store Manager, Charlotte

Hill House Home • Charlotte, NC

78d

About The Position

Hill House is seeking an eager Assistant Store Manager to support the retail team at our upcoming Charlotte, NC store and become a pivotal part of our Hill House family. In this role, you'll serve not only as a brand ambassador but also play a crucial role in supporting the Store Manager with daily operations and client experience to ensure the overall success of the store. This is a full-time position with a retail schedule including weekends.

Requirements

• A minimum of 3 years of supervisory experience in the retail industry.
• Bachelor's degree preferred.
• Experience performing in a fast-paced environment with fastidious attention to detail.
• Self-motivated with exceptional communication and a motivational attitude; passionate for personal development and growth.
• Excellent collaboration skills as well as good decision-making abilities in high pressure situations.
• High degree of flexibility and initiative: embracing a culture of learning and advocacy.
• Maintains a positive attitude and is representative of the Hill House Home brand.
• Has lived experiences with people from different backgrounds and diverse teams.
• Flexibility to work retail hours, including evenings, weekends, and holidays.

Responsibilities

• Lead by example on the sales floor, playing an active role in engaging with clients, ensuring the highest level of service is provided and client experience goals are met.
• Help set and achieve sales targets; proactively implement strategies to drive sales.
• Foster an environment where client satisfaction is the top priority, implementing CRM initiatives to retain and develop high-potential clients.
• Collaborate with the Store Manager on the development of strategic client retention and acquisition goals; ensure associates deliver goals for client capture/clientele rapport building.
• Assist the Store Manager in overall store operations: adhering to policies and procedures, and maintaining operational and visual merchandising standards to meet brand expectations continually.
• Support inventory control, including monitoring stock levels, receiving deliveries, and managing restocking procedures.
• Confidently delegate tasks, set goals, and monitor progress. Ensure compliance with all company policies including cash handling, register procedures, brand, styling & language.
• Supervise, train, and motivate retail staff, fostering a positive and productive work environment.
• Where needed, assist in scheduling shifts. Partner with the Store Manager in conducting performance reviews and addressing any disciplinary issues.

Benefits

• Competitive pay
• Comprehensive benefits
• Opportunity to grow your career in retail management

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 11-50 employees