Assistant Store Manager - Bike Source - Columbus, OH

Specialized Bicycle Components • Columbus, OH

126d

About The Position

A critical member of the Specialized retail network, the assistant store manager balances excellence in retail operations with a passion for people, and the power of a great brand. The assistant store manager encourages successful, profitable retail and takes that expertise to the next level as a pacesetter of outstanding brand experiences, in store, as the store manager sees fit and directs. The assistant store manager works collaboratively and hands-on with staff and local riders as a host, brand advocate, and customer service ace. This role also works cross-functionally with other members of the Specialized team to support store-based events founded on education, advocacy, and brand/retail innovation. The assistant store manager ensures all staff deliver exceptional rider service; enhance rider satisfaction; and aids in meeting sales and profitability goals as set forth by the Store Manager and Retail Leadership.

Requirements

• Passion for cycling and the Specialized brand
• Former retail experience with 1+ years of experience preferred
• Excellent communication with the ability to effectively interact with riders and team members
• Must be able to work as business dictates which includes weekends and holidays
• Ability to stand for extensive time periods; while occasionally walking, kneeling, or reaching
• Able to lift at least 50lbs. or more and use proper lifting skills

Responsibilities

• Act as store’s representative and set an example for our staff by leading retail teammates and direct all daily operations of the shop in the absence of the Store Manager.
• Assist the Store Manager in day-to-day operations with tasks including scheduling, inventory count, and team development.
• Coach and support new and existing retail teammates.
• Assist the Store Manager in aiding in the overall profitability of the retail store, namely covering/exceeding the store’s run cost to maximize the contribution to the topline revenue of Specialized Bicycle Components, nationally.
• Ensure the conveyance of transformative, inclusive, ride-focused, locally authentic and collaborative experiences for staff and riders alike inside and out, c/o The Specialized Way.
• Track the progress of weekly, monthly, quarterly and annual revenue goals and assist the Store Manager with store performance objectives.
• Aid in establishing and sustaining all clientele (establish long-term relationships with key riders and retailers, based on data about their preferences, behaviors, and purchases).
• Aid in upholding all organizational/cleanliness standards for the retail location.
• Aid in ensuring timely delivery of all special orders and home deliveries.
• Collaborate with service manager to ensure proper rider expectation management and timely delivery of all service and achieving overall service metrics.
• Collaborate with operations/receiving manager to assist with inventory management, including receival, processing, and merchandising of all new inventory and of existing on-hand inventory.
• Ensure compliance with all company policies and procedures.
• Other duties as assigned.

Benefits

• Competitive health care (Medical PPO or HDHP)
• Dental
• Vision
• Health Savings Account (HSA)
• Short and Long Term Disability
• Company sponsored life insurance
• Optional Term Life Insurance
• Optional Critical Illness insurance
• Optional Critical Accident insurance
• Competitive vacation package
• 401(k) with match
• 8 Weeks paid parental leave
• Paid company holidays
• Employee discounts on all product
• Deep partner retail discounts
• Fitness & Events Reimbursement
• Employee Assistance Program
• Commuter Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees