Assistant Store Lead Retail Operations

Goodwill Columbus • Columbus, OH

56d • Onsite

About The Position

As an Assistant Store Leader, you’ll help run the operations of our retail store. You’ll support the Store Leader in driving sales, managing donations, and creating a welcoming shopping experience. This role is all about leading by example, keeping the store organized, and motivating your team to succeed.

Requirements

• High school diploma or equivalent required.
• 2–3 years of retail experience, with at least 2 years in a supervisory role.
• Strong leadership and people skills—you enjoy motivating and developing others.
• Clear communication, both verbal and written.
• Ability to multitask, stay organized, and make sound decisions under pressure.
• Comfort with math and operating a cash register.
• Good judgment, problem-solving skills, and a customer-first mindset.
• Able to stand, walk, bend, push, and reach for extended periods.
• Regularly lift and carry up to 30 pounds (with occasional heavier lifting).
• Good hand-eye coordination to operate registers and equipment.
• Reliable attendance is essential.

Nice To Haves

• Experience in resale, production, or operations management is a plus.

Responsibilities

• Partner with the Store Leader to meet daily, weekly, and monthly sales goals.
• Oversee donation processing—sorting, pricing, recycling, and stocking.
• Keep shelves full, organized, and displays eye-catching to boost sales.
• Provide outstanding customer service to both shoppers and donors.
• Handle scheduling, hiring, training, and coaching team members.
• Protect company assets by monitoring and preventing losses.
• Balance registers, prepare deposits, and ensure cashier accuracy.
• Maintain a safe, positive workplace for employees and customers.

Benefits

• Be part of a mission-driven team that makes a difference in the community.
• Develop leadership skills and grow your career in retail.
• Enjoy a fast-paced, team-oriented environment where every day is different.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees