Assistant Store Leader- Operations
About The Position
The Assistant Store Leader of Operations supports the Store Leader by directing activities required to achieve all store goals, including best of class guest service, sales objectives, operating expenses, loss prevention, and merchandising presentation, while driving both associate and guest engagement. This role involves providing guests with exceptional service through relationship building, product knowledge sharing, and maintaining a clean, well-maintained store environment. Operations Leaders are expected to drive excellence by increasing sales, finding operational efficiencies, and developing top talent within their team.
Requirements
- 1 year Retail Management
- Physical ability to perform tasks, which could require prolonged standing, sitting, reaching, kneeling and / or squatting frequently.
- May be required to occasionally climb ladders, climb and descend stairs frequently, depending on location.
- Must be able to lift and carry 30 pounds regularly without assistance.
Nice To Haves
- Bachelor’s Degree preferred
Responsibilities
- Fosters a guest-focused team environment through driving volume and anticipating guest needs
- Achieves excellent guest service by role-modeling company service standards
- Proactively provides timely feedback to associates, rewards and recognizes performance to drive retention
- Holds self and associates accountable for achievement of financial results and performance standards
- Manages conflict and coaches by applying company’s recommended processes, standards and guidelines
- Empowers and involves associates in decision-making processes
- Receives feedback and fosters dialog around solutions
- Develops associates through an individualized approach by matching talent with tasks, delegating, and challenging on results
- Fosters team commitment through support, relationship building, and recognizing individual contributions
- Leads by managing through change and adversity
- Makes recommendations on hiring, promotions, and terminations of team members based on performance
- Consistently meets or exceeds store and individual goals and contributes to the store’s overall goals.
- Engages our guests and make their shopping experience exceptional!
- Co-Leads floor sets/refresh management
- Manages and oversee scheduling
- Manages back of house organization
- Manages shipment and product prep process (steaming, hanging etc.)
- Plans and manages merchandise markdown process
- Manages supply orders, maintenance & cleaning
- Manages Inventory/Damages
- Audits and manage banking & loss prevention systems
- Trains new associates on operational processes
- Co-manages payroll and responsible for store’s financial performance
- Responsible for decisions regarding store operations and planning
- Controls workflow through successful planning and delegation
- Executes task directives within designated time frames
- Completes opening/closing procedures
- Adheres to loss prevention practices and reports potential incidents to ensure shortage control in order to protect Company assets
- Communicates effectively with executive team.
- Utilizes and manages the use of weekly reporting to track, analyze and communicate business results and determine strategies to maximize sales
- Interprets Home Office communication through Store Leader / District Leader partnership
- Partners with the Visual District Leader and Visual Assistant Store Leader to oversee and manage the roll-out of floorsets, window sets, fixture placement and overall visual environment.
- Maintains an awareness of brand aesthetic and relevance to the store environment and communicate with team
- Communicates performance observations and offers feedback to the District Leader
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
