Assistant Store Leader, Design & Trade

Crate and Barrel•Costa Mesa, CA

48d

About The Position

CB2 is transforming the perception of home design for today's modern consumer. Born out of Crate and Barrel, CB2 is committed to high-quality, sophisticated design at an approachable price. Located in downtown Chicago, CB2 offers an engaging, collaborative work environment. If you're creative, team spirited and have a passion for modern design, then join the team as Assistant Store Leader, Design & Trade. Determined and motivating, Assistant Store Leaders, Design & Trade empower the sales team to deliver the exceptional customer experience that we're known for. You're a natural leader, engaging and inspiring. You're well connected to the pulse of the sales experience and see the big picture, working to create a consistent image and optimistic mood in the store. As Assistant Store Leader, Design & Trade you own customer resolution. Always in the customer's corner, you're empowered to make timely decisions to accommodate their needs and address their concerns. A mentor, educator and coach, you develop creative ways to encourage your team to meet sales goals and turn out a top-notch performance every day.

Requirements

Your sense of personal style with a discerning eye and passion for design and home furnishings
2+ years customer service or retail leadership experience
High school diploma/GED or equivalent, Associate degree or equivalent preferred
Strong communication, interpersonal, and problem solving skills
Strong delegation skills in support of execution and driving results
Proven ability to build a culture focused on success and teamwork
Full-Time roles: Open availability to work flexible hours on weekdays, evenings and weekends
Part-Time roles: Availability to work two or more weekend days (Friday, Saturday, and/or Sunday) and at least one weekday or night

Nice To Haves

2+ years customer service or retail leadership experience
3+ years customer service or retail leadership experience preferred
High school diploma/GED or equivalent
Associate degree or equivalent preferred
Experience with Microsoft Office, Google applications, computer systems and tablet devices

Responsibilities

Partner with the Store Manager to establish, communicate, execute critical brand business goals and expectations in an assigned functional area, including but not limited to sales, operations, visual, HR, Payroll/Scheduling, Training, Safety and loss prevention.
Provide leadership to Team Leaders in executing, setting, and maintaining business goals, such as, sales, customer service, operational goals, and visual merchandising standards for all associates.
Ensure all associate relations issues are effectively addressed, and escalate issues as needed to the Store Manager
Coach, teach, train, recognize and manage all aspects of performance and development for all store associates to encourage professional growth and build a bench of talent.
In collaboration with the Store Manager, manage and delegate workloads; ensure the execution of plans and strategies across the store and in an assigned area.
Analyze reporting (Daily, Weekly and Monthly Quarterly, YTD) and use gathered information to prioritize initiatives and workloads to maximize sales, profitability, customer and team experience.
Communicate regularly with the management team concerning all aspects of sales, customer feedback/traffic and associate training/performance. Participate in weekly store walk-throughs with the management team and follow up as required.
Collaborate and work with direct reports, act as a role model for teamwork.
Aware of relevant corporate events, initiatives and promotions; ensures that the functional team is aligned and participates in initiatives.
Ensure all customers are provided elevated customer service by modeling brand standard behaviors and setting expectations with leadership and associates. Communicates positively and with enthusiasm internally and externally in all regards to the brand's initiatives, priorities and goals.
Participate and contribute to all Leadership routines and meetings.
Ensure payroll budget is being met in an assigned functional area and communicate scheduling needs to Store Manager proactively.
Other duties as assigned.