Assistant Store Leader, Design Services & Trade

Crate & Barrel•Novi, MI

About The Position

The Assistant Store Leader - Design & Trade drives business growth through strong leadership, exceptional client experiences, and elevated design services. In this role, you will oversee the design services and trade business, developing strategies and clienteling initiatives that drive sales, customer acquisition, and retention. You'll hire, train, and develop a high-performing designer team through comprehensive onboarding, talent development, and performance coaching, fostering a culture of excellence and continuous improvement. By analyzing KPIs, you'll identify opportunities to enhance sales and service performance while ensuring timely, SLA-driven design deliverables and an elevated, consistent brand experience for every client. A day in the life as an Assistant Store Leader, Design & Trade... In collaboration with the Store Leader, manage and delegate workload and ensure execution of plans and strategies across the store and in assigned area. Align with the management team on store business goals as well as the company mission, goals and initiatives to all store associates. Partner with the Store Leader to establish and communicate all critical metrics and expectations within the store, including but not limited to sales, visual, operations, safety, loss prevention, human resources, payroll/scheduling and training. Analyze reporting daily, weekly, monthly and quarterly and prepare information relating to and/or affecting sales, productivity and budget to communicate to the area, region or national levels. Focus on promoting and driving sales as they pertain to, or are driven by, position and acting as the Leader on Duty (LOD). Communicate regularly with the management team concerning all aspects of sales, customer feedback/traffic and associate training/performance. Participate in weekly store walk-throughs with the management team and follow-up as required. Collaborate with direct reports promote the customer experience and a strong sense of teamwork by working together safely, effectively, respectfully and efficiently with all associates. Coach, teach, train, recognize and manage all aspects of performance and development for all store associates to encourage professional growth and build a bench of talent. Ensure all customers are provided gracious, quick and efficient service. Set expectations and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and the company to both internal and external customers in all forms of communication. Other duties as assigned.

Requirements

Strong communication and interpersonal skills
Excellent organizational and time management skills
Strong proactive problem solving skills
Strong delegation skills in support of execution and driving results
Proven ability to build a culture focused on success and teamwork
Ability to work a full time flexible schedule including nights, weekends, and holidays, as needed.
2+ years customer service or retail leadership experience
Experience with Microsoft Office, Google applications, computer systems and tablet devices
Open availability to work flexible hours on weekdays, evenings and weekends

Responsibilities

Manage and delegate workload and ensure execution of plans and strategies across the store and in assigned area.
Align with the management team on store business goals as well as the company mission, goals and initiatives to all store associates.
Partner with the Store Leader to establish and communicate all critical metrics and expectations within the store, including but not limited to sales, visual, operations, safety, loss prevention, human resources, payroll/scheduling and training.
Analyze reporting daily, weekly, monthly and quarterly and prepare information relating to and/or affecting sales, productivity and budget to communicate to the area, region or national levels.
Focus on promoting and driving sales as they pertain to, or are driven by, position and acting as the Leader on Duty (LOD).
Communicate regularly with the management team concerning all aspects of sales, customer feedback/traffic and associate training/performance.
Participate in weekly store walk-throughs with the management team and follow-up as required.
Collaborate with direct reports promote the customer experience and a strong sense of teamwork by working together safely, effectively, respectfully and efficiently with all associates.
Coach, teach, train, recognize and manage all aspects of performance and development for all store associates to encourage professional growth and build a bench of talent.
Ensure all customers are provided gracious, quick and efficient service.
Set expectations and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and the company to both internal and external customers in all forms of communication.
Other duties as assigned.