Assistant Store Lead-ASSTLEA

Black Rock Coffee Bar•Phoenix, AZ

20h•Onsite

About The Position

The Way We Live. We strive for excellence in everything we do in life. Our crafted drinks are a way we show respect for our customers and ourselves. They are the beginning of a relationship built on trust and care that through time grows to see our stories unfold in our city. As part of local communities, each Black Rock Coffee Bar team finds ways to serve their neighborhoods. And by doing so we help raise the bar for relationship and compassion. As relationship grows, so does accountability. We hold each other to higher standards for the good of all. Whether it be care for nature, care for those in need, or just a sincere desire to see others do well, we learn to expect a lot from each other and a lot for our customers. Our priority at Black Rock is not for others to know who we are and what we do... but for others to allow us to know them, to add fuel to their story, and to share in the journey. As the Assistant Store Lead, you are self-driven, able to work in a fast-paced environment, and will consistently provide servant leadership to all team members. You thrive in established and new environments and lead the team by example by assisting the Store Lead in maintaining a positive environment, which provides fast, efficient, and friendly service. You will assist in training and mentoring team members in customer service, product knowledge and education, safe work practices, and a demonstrated commitment to Black Rock Coffee Bar's values, policies, and procedures.

Requirements

Strong communication and interpersonal skills to lead and support team and guest engagement.
Ability to thrive in a fast-paced environment while managing competing priorities.
Experience fostering a positive team culture through accountability and recognition.
High attention to detail, accuracy, and follow-through on assigned tasks.
Flexibility to work varied schedules, including weekends and holidays.
Self-motivated and dependable, capable of independent decision-making.
Understanding of safety procedures and commitment to a clean, safe working environment.
Must have been employed at Black Rock Coffee Bar for at least 6 months unless otherwise approved.

Responsibilities

Leads, communicates, and champions Black Rock Coffee Bar values, policies, and procedures.
Models exceptional customer service for the team.
Establishes effective, positive communication among Team Members through appropriate channels.
Serves as the active leader on shift, maintains adequate coverage, arranges coverage for unexpected absences, and ensures meal and rest periods are provided per state requirements.
Assists in planning and executing sales promotions as assigned by Marketing.
Supports successful store operations with focus on SPOC outcomes.
Promotes safe work practices, reports incidents and accidents promptly to the Store Lead, and follows required procedures.
Works a total of 40 hours per week, dedicating at least 32 hours per week to on-bar duties.
Supports the Store Lead in hiring, onboarding, and training processes.
Completes off-bar leadership tasks as assigned, including approving timecards, cash management, and other checklist items.
Troubleshoots equipment issues, addresses Team Member concerns, and resolves operational issues in real time.
Assists with inventory management, including orders, counts, and product runs; submits mileage reimbursement in accordance with Company policy.
Attends leadership meetings as scheduled, including biweekly or monthly sessions based on regional requirements.
Immediately and warmly welcomes customers and Team Members, ensuring a positive, welcoming, and engaging environment.
Abides by service speed requirements without compromising beverage quality or customer service, including third-party orders.
Prepares and serves coffee and coffee-less beverages and food items using retail equipment, such as espresso machines and convection ovens.
Maintains clean and organized work and customer areas, following health and safety guidelines.
Promotes new coffee offerings and seasonal specials to enhance brand awareness and sales.
Handles accurate cash and credit transactions, including daily cash deposits when required.
Supports training initiatives and mentors new Team Members during onboarding.
Holds leadership team accountable for assigned daily, weekly, and monthly tasks.
Handles customer complaints and resolves issues professionally and promptly.
Assists in inventory management and restocks supplies as needed, including product displays.
Provides guidance on proper line busting during peak periods to expedite customer orders, which may require exposure to various elements.
Proficient at working independently during shifts with self-directed initiative and minimal supervision.
Always follows Black Rock Coffee Bar policies and procedures diligently.