Assistant Store Director, Customer Experience

Saks OFF 5TH • Garden City, NY

86d • $65,000 - $73,000

About The Position

Under the direction of the Store Director, the Assistant Store Director of Customer Experience will support execution of the front of house priorities within the 4 walls. They will be responsible for maintaining selling floor service and merchandising standards (in a store with two Assistant Store Directors) to drive sales and customer experience. The Assistant Store Director will coach their direct associate reports proactively and collaboratively to ensure all selling floor associates drive the appropriate key performance indicators and are strong brand ambassadors.

Requirements

• College Associate diploma, Bachelor’s degree preferred
• 3+ years of management experience with comparable volume and/or proven track record of success managing a selling workforce and achieving results
• Proficiency in utilizing available technology including Microsoft Office (Outlook, Excel, Word, and PowerPoint)
• Proven sales track record and results driven approach
• Proven time management skills and comfortable managing multiple projects with shifting priorities
• Demonstrated ability to deliver a high standard of customer service and build exceptional customer relationships
• Thorough knowledge of the fashion industry and a passion for sharing your expertise
• Ability to act promptly in routine situations and see a clear plan of action to a positive result in the customer’s eyes
• Ability to operate equipment such as radios, POS register, ticket scanners, and sensor removers
• Flexibility to work evenings, weekends and public holidays

Responsibilities

• Ensure cashiering team is scheduled to maximize coverage and operate with a sense of urgency in managing the customer line
• Ensure line leader is greeting and directing customers to the appropriate register and calling for additional Associate/Manager back up as needed
• Follow all directives and corporate guidelines set forth including ensuring the area is neat, clean, set to standard with the necessary supplies and that all merchandise movement meets the fast to floor expectations
• Teach coach and train associates to follow the fast to floor return processes to ensure merchandise is available to sell
• Drive loyalty enrollments, SaksFirst acquisition and connected service behaviors to ensure a seamless customer experience
• Act as the primary Connected Service Coach to drive customer experience and reinforce the Connected Service behaviors during designated peak traffic periods
• Leverage and train walkie talkie expectations for flex of coverage to support customer need
• Assist in resolving customer concerns or calling in the appropriate level of Management support to resolve in the moment

Benefits

• medical insurance
• dental insurance
• vision insurance
• 401(k) retirement plan
• basic life insurance
• supplemental life insurance
• disability insurance
• variety of additional voluntary benefits (such as critical illness, hospital and accident insurance)
• employee discount and other exciting perks

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees