Assistant Store Director-Cafe @ Sheraton Vistana Resort

Event Network • Orlando, FL

42d • Onsite

About The Position

YOUR FUTURE BEGINS AT THIS PREMIER DESTINATION At Event Network, we believe the experience matters. As the leading operator of retail experiences at some of the most iconic and inspiring destinations across the United States, we infuse passion, creativity, and purpose into everything we do. Our team is dedicated to providing engaging and memorable retail environments that enhance the guest experience, while reflecting the unique mission and values of each location we serve. The Role: As the Assistant Store Director, you’ll be at the heart of our Coffee Marketplace operations by supporting the Store Director and leading a talented team to deliver extraordinary guest experiences. Your goal? To combine exceptional hospitality with a passion for coffee, food, and retail, ensuring every guest enjoys a warm, memorable visit. If you thrive in a fast-paced, guest-focused environment and are eager to grow in food & beverage leadership, this role is for you.

Requirements

• Food & Beverage Leadership: At least 2 years of supervisory experience in coffee, café, or food service operations or comparable high-volume guest service-oriented environment.
• Coffee Enthusiasm: A passion for coffee and a commitment to quality, bringing connoisseurship and care to every drink served.
• Leadership Skills: Ability to inspire, coach, and develop a team to perform at their best.
• Service Mindset: Dedication to creating memorable guest experiences through exceptional service.
• Flexibility: Willingness to work evenings, weekends, and holidays as needed.
• Positive Energy: A collaborative, upbeat approach that fosters a fun and supportive workplace.
• Food Safety Knowledge: Understanding of health department regulations; Servsafe food management certification or the ability to successfully pass the certification test after employment.
• Physical Demands: Be prepared to stand, walk, and move throughout the store during your shift.
• Ability to lift up to40 pounds and occasionally reach, climb, stoop, kneel, or crouch.
• We are committed to providing reasonable accommodations to support your success.

Responsibilities

• Inspire and Lead: Partner with the Store Director to uphold our company’s vision and values, motivating your team to create a welcoming, inclusive, and energetic environment.
• Coffee & Food Operations: Support daily coffee bar and food service operations ensuring every beverage and food item meets quality standards while maintaining compliancewith food safety and sanitation requirements.
• Drive Excellence: Assist with managing store operations with focus on guest service, food & beverage preparation, inventory control, and sales growth.
• Collaborate and Grow: Help recruit, train, and develop a high-performing, diverse team that delivers both outstanding guest service and excellence in food & beverage execution.
• Guest Service Excellence: Ensure every guest receives exceptional service—whether ordering a latte, discovering marketplace products, or enjoying the café atmosphere.
• Merchandising & Marketplace: Support product presentation and merchandising strategies that highlight both our unique coffee offerings and curated marketplace selections.
• Operational Support: Assist with scheduling, payroll, and financial objectives in alignment with company standards.

Benefits

• Health and Wellness Benefits: Medical, Dental, and Vision Insurance; Basic Life and AD&D Insurance; Long-Term Disability; plus Voluntary Benefits options 100% paid by employee: Voluntary Life and AD&D Insurance, Short-Term Disability (for employees outside of CA, NY, NJ, HI, RI, Puerto Rico), Accident Insurance, Critical Illness, Hospital Indemnity, and Pet insurance.
• Retirement and Savings: 401(k) Retirement Plan; Flexible Spending Accounts (FSA)
• Employee Assistance Program (EAP)
• Paid Time Off: Vacation Accrual; Sick Leave
• Nine Paid Holidays.
• Profit Sharing Bonus Plan
• Employee Discounts: 25% discount to shop at our stores; and a separate discount program with exclusive savings on a variety of brand-name products, services, travel, entertainment, tickets, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees