Assistant Station Manager

Kelley Williamson Company•Madison, WI

1d•$18 - $20

About The Position

The Assistant Station Manager is a key member of the store leadership team and plays a critical role in supporting daily operations, delivering exceptional customer service, and guiding team performance. This position serves as the second-in-command and may assume full operational responsibilities in the absence of the Station Manager. The Assistant Station Manager is expected to lead by example, support training and development of the team, and ensure a clean, safe, and well-run store environment.

Requirements

Must be at least 21 years of age.
Where required by law, the individual may be required to obtain an Operator License to sell alcohol products in select markets.
3+ years of experience in a convenience store, gas station, or retail environment.
3+ years of experience in handling cash and completing shift reports or basic bookkeeping tasks.
Ability to provide excellent customer service in a fast-paced retail environment.
Strong communication and interpersonal skills.
Basic math skills and the ability to handle cash and operate a point-of-sale (POS) system accurately.
Willingness to work flexible hours, including evenings, weekends, and holidays.
Ability to lift up to 30 lbs frequently and up to 50 lbs occasionally, and to stand for extended periods.

Nice To Haves

Prior experience as a shift lead, keyholder, or team leader in a retail or convenience setting.

Responsibilities

Lead & Develop Your Team
Guide and support Sales and Food Service Associates in a positive work environment
Help train new team members on company standards and customer service excellence
Be a role model for first-class service and Kelley's Market best practices
Handle customer concerns and resolve conflicts with professionalism
Support Store Operations
Partner with the Station Manager on staffing, inventory, and vendor coordination
Step up as Manager-on-Duty when needed
Keep an eye on store profitability through smart labor and inventory management
Complete shift paperwork and handle cash reconciliation
Deliver Exceptional Customer Service
Provide fast, friendly service that creates positive shopping experiences
Master our point-of-sale systems for smooth transactions and customer satisfaction
Stay current on pricing, promotions, and products to help customers and drive sales
Keep the sales floor stocked, organized, and looking its best
Maintain Store Standards
Ensure all areas stay clean and welcoming, from sales floor to restrooms to exterior
Keep our coffee and fountain beverages fresh and equipment properly maintained
Follow food safety guidelines for all food service items
Uphold Safety & Security
Follow all safety procedures and cash handling protocols
Address operational issues quickly and effectively
Maintain secure access to restricted areas and protect company assets