Assistant Specialty Coffee Manager

The Fresh Market Inc•Aventura, FL

4d•Onsite

About The Position

Are you guest-service oriented? Are you passionate about coffee, how it is grown, roasted and prepared? If so, this may be the perfect job for you. We’re looking for an assistant manager for our specialty coffee service who has a passion to learn about our outstanding beans and proprietary roasting process and who will educate and inspire The Fresh Market’s guests and team members, delivering the freshest beans and cup of coffee available anywhere. You will be an ideal fit if you’re detail-oriented, motivate and inspire others with your enthusiasm and passion, and work well in teams while building relationships and making our guests your top priority. You will be cross-trained to work within our food concept, working with team members and product and engaging our guests continuously throughout the day. This is a fast-paced position that requires efficiency and effectiveness and a passion for excellence to drive results.

Requirements

Strong communication skills, verbal and written.
High School Diploma or equivalent
3 years of management experience in either the specialty coffee, retail, restaurant, or hospitality field or 5 years of related management experience- with strong focus and foundational knowledge of coffee.
Experience providing direction and supervision to teams (with direct report responsibility)
Working knowledge of Microsoft Office
Must be at least 18 years old

Nice To Haves

Specialty Coffee, Deli, or Restaurant Management experience
Ability to read, understand and follow planograms, layouts, and schematics of the department for merchandising
Barista Experience
POS/Register Experience

Responsibilities

Direct, manage and assist all functions of the coffee service department, and support and assist within the other areas within the concept, including but not limited to smoothies, beer and wine stations and demonstrate excellence to our team and guests.
Engage with our guests to learn their flavor preferences so that you can help match their order to what they prefer.
Educate our guests and team members on our proprietary roasting process and each type of coffee bean/blend we offer to ensure they receive the coffee drink they expect or discover a new favorite.
Ensure excellent product is ready for our guests by inspecting our products for proper rotation, cleaning, sanitation procedures, completing reports as necessary
Manage order guides/ordering deadlines to ensure product is in stock
Manage product to reduce shrink/damage
Advise and coordinate with the Kitchen Manager to schedule team members in line with guest shopping patterns.
Trouble-shoot and take partnership to ensure full functionality of all equipment for our coffee experience.
Execute outstanding merchandising of the coffee station ensuring outstanding quality, and visual presentation for our guests and team.
Coach and cross train other team members on the use of equipment, storytelling and engagement with our guests during service.
Provide team members thorough training through The Fresh Market Academy, including “on-the-job” and online training, to provide impeccable guest service in a safe and secure manner while maintaining efficiency and minimizing product loss
Lead, engage, motivate and manage team members to provide excellent guest service
Provide coaching for team members to further their product knowledge and development and increase retention
Ensure department adherence to all safety requirements and protocols including food safety per TFM policies, and per law.

Benefits

Team Member discount of 30%
Early Earn Wage Access (You can access up to 50% (max $500) of your earned wages on-demand per pay period)
401K contribution and company match
Financial Wellness Program
Personal time off and additional time off purchase plans are available
Medical, Dental, Vision, Disability, and Life Insurance for individual, spouse, partner, and family
Discounts on pet insurance, daycare, event tickets, and many more.

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