Assistant Spa Manager

Hand & Stone Massage and Facial Spa•Garner, NC

3d•$16 - $18

About The Position

Assistant Manager looking to grow with impeccable customer service and sales experience At Hand and Stone, Opportunity Knocks. Over 500 locations open across the U.S. We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXIBLE schedules. Hand & Stone's focus is on creating an experience that exceeds our guests' expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you'll see that for yourself.

Requirements

Membership education and sales - including sales goals and incentives
Passionately promote products and services
Ability to work a flexible schedule. (Shifts are 8-4 and 2-10)
Excellent verbal and communication skills
Fast learner and tech savvy
Comfortable in a fast paced work environment. We are a small location but high volume
Use sound judgment, work independently, with minimal supervision.

Responsibilities

Provide an excellent customer experience to all clients through the answering of phone calls, setting appointments, greeting clients and membership sales and management
Oversee and manage daily operations of the Spa
Manage and drive spa sales performance
Assist in developing talented spa professionals
Membership education and sales - including sales goals and incentives
Passionately promote products and services
Ability to work a flexible schedule. (Shifts are 8-4 and 2-10)
Excellent verbal and communication skills
Fast learner and tech savvy
Comfortable in a fast paced work environment. We are a small location but high volume
Create marketing strategies aimed at maximizing revenue and profits
Perform data analysis that drives business decisions and success
Use sound judgment, work independently, with minimal supervision.
Plan and direct to meet the daily needs of the operation.
Maintain the utmost cleanliness and soothing ambiance of the premises
Ensure a high degree of customer satisfaction, address customer dissatisfaction, resolve service complaints.
Ensure compliance with all Hand & Stone policies and procedures in addition to the local, state, and federal laws and regulations.
Motivates and empowers the team to achieve high standards.