Assistant Spa Manager

Garner•Garner, NC

6d•$16 - $18

About The Position

Assistant Manager looking to grow with impeccable customer service and sales experience Responsibilities: Provide an excellent customer experience to all clients through the answering of phone calls, setting appointments, greeting clients and membership sales and management Oversee and manage daily operations of the Spa Manage and drive spa sales performance Assist in developing talented spa professionals Membership education and sales - including sales goals and incentives Passionately promote products and services Ability to work a flexible schedule. (Shifts are 8-4 and 2-10) Excellent verbal and communication skills Fast learner and tech savvy Comfortable in a fast paced work environment. We are a small location but high volume Create marketing strategies aimed at maximizing revenue and profits Perform data analysis that drives business decisions and success Use sound judgment, work independently, with minimal supervision. Plan and direct to meet the daily needs of the operation. Maintain the utmost cleanliness and soothing ambiance of the premises Ensure a high degree of customer satisfaction, address customer dissatisfaction, resolve service complaints. Ensure compliance with all Hand & Stone policies and procedures in addition to the local, state, and federal laws and regulations. Motivates and empowers the team to achieve high standards.

Requirements

Ability to work a flexible schedule. (Shifts are 8-4 and 2-10)
Excellent verbal and communication skills
Fast learner and tech savvy
Comfortable in a fast paced work environment.
Use sound judgment, work independently, with minimal supervision.

Responsibilities

Provide an excellent customer experience to all clients through the answering of phone calls, setting appointments, greeting clients and membership sales and management
Oversee and manage daily operations of the Spa
Manage and drive spa sales performance
Assist in developing talented spa professionals
Membership education and sales - including sales goals and incentives
Passionately promote products and services
Create marketing strategies aimed at maximizing revenue and profits
Perform data analysis that drives business decisions and success
Plan and direct to meet the daily needs of the operation.
Maintain the utmost cleanliness and soothing ambiance of the premises
Ensure a high degree of customer satisfaction, address customer dissatisfaction, resolve service complaints.
Ensure compliance with all Hand & Stone policies and procedures in addition to the local, state, and federal laws and regulations.
Motivates and empowers the team to achieve high standards.