Assistant Spa Manager

XpresSpa-posted 26 days ago

Full-time • Manager

Cape Coral, FL

501-1,000 employees

Health and Personal Care Retailers

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At XWELL: Health, Wellness, Beauty, we're redefining the modern med spa experience. Our locations combine advanced aesthetic technology with a results-driven, wellness-focused approach - empowering clients to look and feel their best through science, artistry, and care. We're seeking an Assistant Spa Manager who is both business-minded and passionate about innovation in beauty and wellness. This role is ideal for someone who thrives in a fast-paced, high-touch environment, is eager to learn about advanced procedures, and takes pride in leading a motivated, professional team.

Support the Spa Manager in overseeing daily operations and ensuring flawless execution of business initiatives.
Serve as Manager on Duty as needed, maintaining excellence in client care, compliance, and overall efficiency.
Manage scheduling, cash handling, inventory, and adherence to clinical and company protocols.
Ensure the spa environment reflects the XWELL standard - clean, professional, and inviting.
Deliver an exceptional guest experience rooted in professionalism, trust, and results.
Educate clients about our menu of advanced treatments and technologies, ensuring confidence and comfort throughout their journey.
Stay informed on industry innovations, new modalities, and emerging aesthetic trends to support ongoing team and client education.
Drive sales performance through effective coaching, goal setting, and motivation.
Promote memberships, packages, and retail products that support client results and retention.
Track KPIs and analyze performance metrics to identify growth opportunities and operational improvements.
Assist with hiring, training, and ongoing professional development of team members, ensuring alignment with XWELL's culture of excellence.
Foster a learning-driven environment where curiosity, education, and skill growth are encouraged.
Provide regular feedback and mentorship to build a confident, engaged team.

Minimum 1 year of management experience in a spa, med spa, wellness, hospitality, or retail setting.
Proven ability to achieve sales goals and lead a high-performing team.
Strong communication and organizational skills, with attention to detail.
A passion for aesthetic medicine, advanced beauty treatments, and emerging wellness technology.
Understanding of KPIs, scheduling, and operational excellence.
Proficient with POS systems and administrative functions.

Competitive compensation with performance-based incentives.
Comprehensive medical, dental, and vision benefits, plus voluntary coverage options.
401(k) with company match.
Generous PTO and work-life balance initiatives.
Scholarship and professional development programs to support ongoing education in aesthetics and leadership.
A collaborative environment focused on growth, innovation, and wellness.

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