Assistant Spa Director

LIDO MANAGER LLC•Miami Beach, FL

24d•$85,000 - $85,000

About The Position

Welcome and service The Standard Spa experience. Encompass eminent understanding of The Standard Spa, Miami experience! Position The Standard Spa, Miami as the premier National retreat, yoga, Pilates, spa and integral living center. Service superb customer service and building each guests spa experience. Service guests ensuring our presentation, spa feel and touch, evokes guests senses. Manage Spa Team, Staff, Contractors in at all times providing service excellence and customized and personal experience. Lead by example, ensuring each guests experience is personal and unique, suggest and interact to upgrade, up sell and promote all spa and wellness programming. Inspire, motivate and propel The Standard Spa Culture and Dynamic. Welcome and provide continuous updated information, promotions, program, events and assistance to all guests and members, retreat groups as well as input in software and internal communications and operations are seamless. Maintain spa ambiance and attention to detail at all times. Handle and process all appointments, protocols, payments, operational systems and needs according to established requirements. Provide, distribute, maintain and build database of client, guest and contact interest. Constantly recognize service opportunities and areas of development and improvement to service the guests and facilitate and coordinate The Standard Spa experience.

Requirements

High school graduate or equivalent vocational training certificate.
Compute basic arithmetic.
Fluency in English both verbally and nonverbally.
Provide legible communication and directions.
Maintain service excellence and willingness to please and service guests at all times
Perform job functions with attention to detail, speed and accuracy.
Prioritize and organize.
Be a clear thinker, remaining calm and resolving problems using good judgment.
Follow directions thoroughly.
Understand guest/member's service needs.
Work cohesively with coworkers building the spa experience and team.
Work with minimal supervision.
Maintain confidentiality of guest/member information and pertinent resort data.
Ability to ensure input and access information to established requirements in the property management system/computers/point of sales system.
Ability to manage protocols, money, cashier and drawers, computer, guest service schedules, staff.
Ability to manage sales and service protocols.

Nice To Haves

Some college or training in Hospitality Industry.
Previous experience as Spa Manager.
Fluency in a foreign language, preferably Spanish.
Ability to suggestively sell,
Certification in CPR.
Previous guest/member relations training.

Responsibilities

Inspire The Standard Spa Culture and Dynamic loyal guests, sales, retention, goals, retail, revenue
Manage protocols at standards to service exceptionally all guests, recognizing VIP levels, members and local guests
Excel in Spa Team Guest Service, Spa Service Levels, Consulting Guests, Qoyle Standards, Training and Protocols and Retail Sales Protocols with recommendations and team Rx Pads
Spa Presentation, Ambiance to standard
Manage maintenance repair schedules and projects, Hotsos, Night Cleaning and Walk throughs
Weekly Reports, Variance Reports
Budget, Capital Schedule
Spa Meetings, Morning Meetings & HOD
Spa Therapist Hire, Training, Protocols, Schedules
Spa Booker Entry of Programming, Spa Services and Spa Specials
Operations Spa Coordinators & Spa Reservationists
Operations Spa Bath Attendants
Operational responsibilities, include see spa team execute inventory, receiving shipments protocol, ecommerce shipping, retail look, stock items, presentation
Oversee monthly inventories, back bar items, service rooms products, supplies and presentation
Linen Purchase & Inventories
Laundry Operations
Checkbooks, PO and Accounting
Spa Hire, Reviews and PAFs
Spa Time Pro, Ulti Pro, HR Documents
Spa Payroll
Schedule Programming with Spa Director and Wellbeing Supervisor, service and facilitate promotions, events, spa & wellness programming and spa specials.