Assistant Site Manager - Columbus

DoorDash USA•Columbus, OH

About The Position

DashMart is part of the New Verticals division with Doordash and we are a local-fulfillment center owned and operated by DoorDash, offering customers fast, reliable, and high quality delivery. In this role, you’ll work within a 5-15k sq ft distribution center, will assist in leading the local warehouse operating team, and in some locations, includes preparing food in a light-prep kitchen, and help the Site Manager ensure we maintain high quality for our customers. You’re excited about this opportunity because you will… Lead: You’ll demonstrate compassion and commitment to inclusivity as you lead a team of hourly Operations Associates and Shift Leads. You’ll hire, coach and develop high-performing team members, while building a safety-first culture where employees are excited to drive success, personally and for the team. You’ll serve as a leading change agent for your site, helping your team to navigate new initiatives and growth projects. You’ll tackle onsite escalations, including coordination with cross-functional partners. Operate: With your thumb on the pulse of all outcomes for your team, you will be directly responsible for driving results in one or more specific focus areas or a specific shift for your site. To achieve your performance targets, you’ll drive success through effective scheduling and by executing inventory management processes and deploying best practices from across the network. You’ll engage cross-functional partners as needed for support. Strategize: Within the focus area(s) assigned by your Site Manager, you’ll analyze data and make strategic recommendations and execute actions regarding resource allocation, workflow, warehouse organization and when to engage cross-functional partners. You may also lead some process improvement projects. Delight: We are customer-obsessed. You’ll coach and empower your team to provide a highly quality customer experience with every order. Quality metrics such as order accuracy and fulfillment speed will be key measurements of success for your team. You’ll also work cross-functionally with central teams from our inventory to training teams to ensure your team has the tools and resources they’ll need to deliver.

Requirements

You’re a proven leader. You have managed high-performance teams of 5+ employees with successful performance and employee development outcomes.
You relish ownership. You’re excited to have ownership in a new and rapidly growing business. No problem is too big or too small for you, and you’re ready to show up however needed for your team.
You solve problems from first principles. You’re excited to solve problems in innovative ways, and you resist “this is how it’s always been done” thinking.
You’re unafraid of ambiguity. Rapid change and learning is exciting to you, and you thrive in ambiguous, startup environments.
You’re analytical . You let data win arguments. You are a data-first problem solver and you have experience using Excel or Google Sheets to analyze data, including using basic formulas and creating pivot tables.
You have 3+ years’ experience : In Operations, Warehouse Logistics, Customer Service, Retail Management, Fulfillment, or related field
You have 1+ years of experience managing a team
You have flexibility in your schedule. As the leader of the site, you will need to ensure your team and the site is fully supported, which will include regularly scheduled late-night and weekend hours.
Must be comfortable regularly exercising discretion and independent judgment in performing job duties, including evaluating options, making informed decisions, and determining appropriate courses of action within the scope of assigned responsibilities.

Responsibilities

Lead a team of hourly Operations Associates and Shift Leads
Hire, coach and develop high-performing team members
Build a safety-first culture
Serve as a leading change agent for your site
Tackle onsite escalations, including coordination with cross-functional partners
Drive results in one or more specific focus areas or a specific shift for your site
Drive success through effective scheduling and by executing inventory management processes and deploying best practices from across the network
Engage cross-functional partners as needed for support
Analyze data and make strategic recommendations and execute actions regarding resource allocation, workflow, warehouse organization and when to engage cross-functional partners
Lead some process improvement projects
Coach and empower your team to provide a highly quality customer experience with every order
Work cross-functionally with central teams from our inventory to training teams to ensure your team has the tools and resources they’ll need to deliver

Benefits

comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.
For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

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