Assistant Site Manager

Take 5 Car Wash • Sand Springs, OK

1d • Onsite

About The Position

The Assistant Site Manager at Take 5 Car Wash plays a crucial role in supporting the Site Leader across various operational areas. This position involves assisting with team development and support, ensuring a positive customer experience, maintaining operational excellence, driving sales, and contributing to problem-solving and decision-making. Take 5 Car Wash is part of a large national network, known for its fast, friendly, and convenient service, and is committed to being a great place to work by prioritizing its team members and customers. The company fosters a culture of internal growth and welcomes applicants from diverse backgrounds and experience levels, investing in their success.

Responsibilities

• Assist in onboarding new team members, ensuring they understand company values, site procedures, and role expectations.
• Provide guidance and support to team members as needed to help them improve and succeed.
• Support scheduling and shift management to ensure adequate staffing and fair team workload.
• Promote a positive team culture by recognizing achievements, encouraging collaboration, and addressing conflicts promptly.
• Help identify training needs and coordinate development opportunities to enhance team capabilities and engagement.
• Greet customers warmly and ensure they feel welcomed and valued at every visit.
• Answer customer questions about services, membership options, and promotions clearly and courteously.
• Address and resolve customer concerns or issues promptly, escalating to the Site Leader when necessary.
• Promote unlimited wash memberships and other services to enhance customer engagement and retention.
• Monitor the site for opportunities to improve customer experience, providing feedback or suggestions to the Site Leader.
• Check equipment daily to ensure proper functionality and report any issues to the Site Leader.
• Support site safety by following protocols and helping team members maintain safe work practices.
• Assist with routine cleaning and maintenance to uphold quality standard.
• Monitor inventory levels of supplies and communicate needs to the Site Leader for restocking.
• Help identify operational challenges and suggest improvements to keep daily operations running smoothly.
• Promote unlimited wash memberships and other services to customers during their visit.
• Assist in upselling additional services or products to help achieve site sales goals.
• Support the implementation of site promotions and marketing initiatives.
• Track sales activity and provide feedback to the Site Leader on opportunities to increase revenue.
• Respond to customer concerns and questions, escalating to the Site Leader when necessary.
• Identify operational issues as they arise and suggest practical solutions to maintain smooth site operations.
• Make quick, informed decisions to keep daily operations on track and minimize disruptions.
• Collaborate with team members to address challenges and improve overall site performance.

Benefits

• We believe in growing our team from within and welcome applicants from all backgrounds and experience levels.
• Learn with us, grow with us - we’re ready to invest in your success.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed