Assistant Site Director (FGP) - Manhattan, Multispecialty

NYU Langone Medical Center • New York, NY

66d

About The Position

NYU Grossman School of Medicine is one of the nation's top-ranked medical schools. For 175 years, NYU Grossman School of Medicine has trained thousands of physicians and scientists who have helped to shape the course of medical history and enrich the lives of countless people. An integral part of NYU Langone Health, the Grossman School of Medicine at its core is committed to improving the human condition through medical education, scientific research, and direct patient care. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge. For more information, go to med.nyu.edu, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter and Instagram. Position Summary: We have an exciting opportunity to join our team as a FGP Assistant Site Director. In this role, the Assistant Site Director will be responsible for planning, organizing, and overseeing the clinical and operational functions of the center. Reporting to the Site Director, the Assistant Site Director will collaborate closely with teams in FGP Access Strategy, Patient Experience, and Operational and Financial Leadership to ensure the site meets its patient experience, financial, and operational objectives.

Requirements

• Bachelor's degree and 6-8 years' leadership experience in medical practice management and/or equivalent combination of education and experience, required.
• Successful track record in leadership and staff management
• Strong understanding of the theories principles and processes of physician office and revenue cycle management
• Demonstrated success in working with physicians
• Experience with IT systems used in medical management
• Knowledge of applicable data privacy practices and laws
• Good written and oral communication skills
• Good interpersonal skills
• Ability to present ideas in user-friendly language
• Highly self-motivated and directed
• Keen attention to detail
• Proven analytical and problem-solving abilities
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Strong customer service orientation
• Experience working in a team-oriented, collaborative environment

Nice To Haves

• Master's Degree, preferred.
• Experience in a large multi-specialty group practice or academic medical center, highly preferred.

Responsibilities

• Oversees daily practice operations including planning directing and coordinating the day-to-day activities of the ambulatory facility
• Ensures enforcement and adherence to FGP policies are procedures
• Directs responsibility for HR functions including hiring firing evaluations and merits
• Promotes excellence in patient experience by monitoring patient feedback responding to issues and reinforcing best practices
• Monitors supply inventory and medical equipment maintenance
• Reports any operating issues that may have an impact on financial results to the FGP Leadership
• Oversees the facility programming and work with RED F to address any physical plant needs
• Coordinates regular staff meetings and performance reviews
• Collaborates with Physicians to support efficient workflows and optimize patient access
• Works with Patient Access Center leadership to develop call algorithms to expedite patient access
• In conjunction with FGP leadership is responsible for implementation of FGP business planning decisions and initiatives including onboarding new physicians' new locations and space expansion/consolidations as needed
• Collaborates with the management team to ensure the safety and comfort of patients and employees
• Enforces adherence of NYULH and FGP policies and procedures and standards including but not limited to HIPAA Compliance and Human Resources
• Works with FGP Leadership to develop staffing standards ongoing trainings and performance and productivity metrics
• Improves performance to expected benchmarks reviews and disseminates information to practices on a regular basis
• Assists in implementation and oversight of key FGP operational initiatives including but not limited to MIPS CheckMate Patient Secure and digital scheduling
• Reviews operational dashboards and management reports to track performance and identify trends that need to be addressed This includes oversight and management of key indicators related to MIPS Epic front end work queues waitlists in baskets open encounters and patient experience, etc.
• Attends FGP Leadership and Administrative meetings and effectively communicates upcoming changes upgrades and initiatives to staff and physicians
• Monitors revenue cycle outcomes relative to front end processes including co pay collection insurance verification authorization and referral management and front-end denials
• In conjunction with Faculty Group Practice leadership collaboratively responsible for implementing business plan components and monitoring achievement of benchmarks and goals
• Works with practice management to maintain required training for new hires and existing staff on workflows and policies and procedures to maintain standardization across the FGP Works closely with FGP representatives to identify opportunities to improve front end processes
• Coordinates with Tenant Coordinator to address any facility concerns related to the practice space including the development of emergency action plans
• Manages equipment including asset acquisition maintenance end of useful life planning and proposals for new/replacement items
• Partners with other NYULH Department Representatives
• Performs other duties and projects as necessary
• Partners with the Ambulatory transitions team to transition new Physicians into the ambulatory site
• Oversees the clinical and administrative information systems in collaboration with the FGP and SOM Information Technology contacts to enhance the clinical operations and business activities within the practices
• Oversees the coordination integration communication implementation and performance evaluation of practice and clinical operations and policies and procedures
• Identifies areas for improvement and develops detailed action plans as necessary
• Supports key initiatives related to MIPS gaps in care and other clinical quality programs
• Ensures clinical in baskets are maintained and open encounters are closed within a timely manner
• Works with FGP Clinical Leadership to enforce policies and procedures
• Mentors leaders managers staff and actively promotes the development of operational/financial performance improvement skills across teams
• Completes staff competency assessments and performance evaluations providing feedback identifying training needs and pathways for employee continued career success
• Conducts routine staff meetings and huddles to promote staff communication and feedback
• Supports employee participation in FGP corporate meetings/web ex to stay aligned with larger network updates and training as appropriate
• Establishes employee engagement committees to promote employee participation in key initiatives
• Develops staff related initiatives to show gratitude towards their efforts to support the NYU Patient Experience model
• Promotes employee engagement activities within the practice engaging feedback from support staff and leaders internally

Benefits

• NYU Grossman School of Medicine provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Hospitals
• Number of Employees: 1,001-5,000 employees