Assistant Showroom Manager

Gypsum Management and Supply•Cary, NC

53d

About The Position

Position Summary: The Assistant Showroom Manager will work in a retail capacity managing the frequent interaction with walk-in as well as telephone customers. The employee will be responsible for Counter Sales and the execution of taking customer orders and entering them into our computer system. They will assist in merchandising products and maintaining a clean and organized store. This is a customer service focused role. Duties & Responsibilities: Oversee the process of taking orders at the sales counter and over the phone. Build relationships with customers. Ability to learn company distribution system to enter orders. Develop product knowledge to assess needs and recommend solutions to customer needs. Seeks out new products or strategies to grow showroom sales. Assist in maintaining, organizing, and replenishing merchandise in store. Establish standards and best practices for displaying materials and managing the overall store layout, appearance, and cleanliness. Assisting with inventory and quoting jobs to customers Manage customer pick-up process and experience. Understand profit margins and create opportunities to increase sales through profit margin improvements or upselling additional/related products.

Requirements

Minimum of 3 years of successful sales experience.
Purchasing and inventory experience.
Effective team player and leader with strong communication skills.
Experience in and knowledge of construction industry and building materials strongly preferred.
Strive to do the right thing by displaying trust and integrity.
Embody the principles of servant leadership, even in a non-people management role, by putting the needs of others first, valuing diverse perspectives by sincerely appreciating and considering others’ opinions and ideas and demonstrating a positive and humble attitude.
Demonstrated ability to work independently and on a team; ability to lead, execute and/or delegate as needed, while also collaborating with others to get the job done.
Establish and maintain effective working relationships at every level of the organization; invest in building relationships with the Field Operations and Field Support Center team members.
Help champion an inclusive working environment; empower others to bring their full selves to the workplace; celebrate, welcome, and value the different backgrounds and experiences that make up our workforce; recognize that all team members are valued, regardless of race, background, tenure, or title.
Ability to self-manage, show initiative, be proactive, and drive results.
Communicate professionally, both verbally and in writing to coworkers and customers.
Must be able to remain in a stationary position 50% of the time.
Frequently, will move about inside the office to operate basic office machinery.
Must be able to operate basic office machinery.
Must be able to communicate with team and management and be able to exchange accurate information in these situations.
Must be able to problem solve and prioritize tasks.
Must be able to manage stress depending on deadlines and ongoing projects.
Must be able to multitask.
Must be able to receive and analyze information.
Must be able to quickly communicate solutions if problems occur.
Must be able to demonstrate a high degree of sound judgement and initiative.

Nice To Haves

Bachelor’s degree preferred.
Bilingual in English and Spanish preferred.

Responsibilities

Oversee the process of taking orders at the sales counter and over the phone.
Build relationships with customers.
Ability to learn company distribution system to enter orders.
Develop product knowledge to assess needs and recommend solutions to customer needs.
Seeks out new products or strategies to grow showroom sales.
Assist in maintaining, organizing, and replenishing merchandise in store.
Establish standards and best practices for displaying materials and managing the overall store layout, appearance, and cleanliness.
Assisting with inventory and quoting jobs to customers
Manage customer pick-up process and experience.
Understand profit margins and create opportunities to increase sales through profit margin improvements or upselling additional/related products.