Assistant Showroom Manager

LOVESAC COMPANY

4h•$21 - $30•Onsite

About The Position

As a Lovesac Assistant Manager, you will use your top ambition to create a welcoming and engaging in-store experience and help our customers design our products to fit their style and space! If you are passionate about sustainability and products that are designed to evolve with you, love to build relationships and are dedicated to making every customer experience extraordinary and want to inspire a team to do the same – join our Lovesac Retail Team!

Requirements

18 years of age or older.
High-School Diploma or equivalent.
Minimum of 1 year of management experience in a retail or customer service environment.
Able to work flexible hours including evenings, weekends and holidays.
Able to effectively utilize technology for sales and customer support including demonstrating products, assisting customers and utilizing internal CRM systems to enhance customer experience and drive future outreach.
Support Lovesac's omni- channel customer experience by being flexible and able to assist in-person at your home store, local stores and third-party vendors, as well as remote customer service shifts.
Must be able to travel, as required by the Company in its sole discretion, to local stores, third-party vendors and for occasional meetings using various forms of transportation.
Demonstrate excellent judgment, integrity, and trustworthiness in managing financial transactions, handling sensitive business and customer data, customer privacy and ensuring the comfort and safety of persons and property. Effective communication skills and ability to manage conflict in a reasonable, nonconfrontational manner.
Must be able to move objects (including medium to large furniture items up to 75 pounds) from a lower to a higher position or horizontally from position-to-position or be able to assemble furniture while working on the selling floor. This position routinely requires the following actions; bending, twisting, kneeling, reaching, standing, stooping, walking, crawling, climbing.

Responsibilities

Actively engage with customers using our Lovesac selling techniques.
Demonstrate in-depth knowledge of Lovesac products and services and effectively demos, assists, and educates customers as well as supports your team of Associates with product knowledge and demonstration skills.
Guide the customer from first interest to purchase focusing on managing quotes, closing the sale, and maintaining relationships as well as supports your team of Associates to be effective in this same process.
Foster long-term relationships and brand loyalty through consistent, exceptional service.
Conduct customer outreach using company provided tools and communication methods.
Stay updated on changes to selling and promotional strategies, demonstrating flexibility and adaptability to business changes.
Quickly identify and resolve customer issues, ensuring a positive shopping experience.
Maintain a welcoming and visually appealing store by following visual merchandising standards.
Oversee store operations including but not limited to; opening and closing, inventory, exchanges, marketing and promotions and ensure they are followed to company standards.
Utilize company tools, sales data and reports to prioritize tasks and support daily operations.
Follow company policies, and operational procedures to maintain consistency, safety, ensure customer satisfaction, and mitigate risks.
Analyze sales data to support your team in demonstrating the behaviors to meet goals and KPIs.
Demonstrate accountability by ensuring personal and team sales goals, key performance indicators and customer service standards are met.
Perform other duties as assigned by Management.