Assistant Shop Manager - Bend, OR

See's Candies-posted 4 months ago
Entry Level
Bend, OR
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Work is Sweet! 'Quality without Compromise' is not just a motto at See's Candies. It is the most important ingredient in our recipe for success. See's Candies has been in business since 1921 and maintains a reputation for producing the highest quality candy and providing superior customer service. See's is a leader in the confectionary industry with over 250 retail shops across the USA. We are seeking friendly, enthusiastic individuals who are passionate about providing great customer service. As a Retail Assistant Manager, you will play a vital role in supporting the overall operation of the retail location. Working closely with the Shop Manager, you'll contribute to achieving sales targets, maintaining excellent customer service, and ensuring smooth day-to-day operations. This position involves leadership responsibilities and active involvement in various aspects of retail management.

  • Assist the Shop Manager in providing effective leadership to the retail team, fostering a sales-focused and customer-focused environment.
  • Set an example by achieving daily, monthly, and annual sales goals.
  • Communicate and implement company direction, policies, and programs.
  • Delegate tasks, ensure team compliance, and provide necessary follow-up.
  • Assist in resolving customer and employee concerns in a professional and timely manner.
  • Aid in training and developing team members on company programs, policies, and procedures.
  • Provide support and feedback to team members to enhance their performance and growth.
  • Assist in recruitment efforts by identifying and recommending qualified candidates for employment.
  • Ensure compliance with company policies, procedures, ethical standards, and safety protocols.
  • Assist in monitoring and controlling expenses to meet budgetary goals.
  • Support procedures related to cash handling, protection of company assets, and banking.
  • Assist in maintaining accurate timekeeping records and promptly approving weekly payroll.
  • Ensure compliance with state and federal laws related to wages and breaks.
  • Collaborate with the Shop Manager and District Sales Managers to create and implement weekly work schedules.
  • Assist in managing paperwork to meet established deadlines, including banking, new hires, and inventory.
  • Other duties as assigned.
  • Minimum 1 year of retail management experience.
  • Proven success in developing, motivating, training and coaching employees.
  • Possess excellent customer service, communication, organizational skills, strong cash handling, and merchandising ability.
  • Ability to follow, as well as implement and enforce, company policies and procedures.
  • Strong work performance.
  • Proven ability to grow the business by seeking sales opportunities and developing a sales driven team.
  • Proven ability to learn new technologies quickly and manage change efficiently, proactively and in a positive manner.
  • Physical ability to carry out the essential functions of the job, including packing candy, stocking shelves, ringing sales, standing, or walking the entire shift and lifting up to 25 pounds frequently.
  • Flexibility in working hours, including weekends and holidays.
  • Competitive pay rate of $26.56 per hour.
  • Opportunity to be part of a tradition of sweetness that has delighted generations.
  • Join a team dedicated to making life a little sweeter.
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