Assistant Shift Manager - Surveillance - Overnight Shift

Plainridge Park Casino • Plainville, MA

75d • $55,000

About The Position

At PENN Entertainment, you’ll be part of an exciting industry, where the days and nights are fast-paced. You’ll work with a diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. The company cares about your career growth and will support you in expanding your possibilities. Initial placement within the salary range is based on relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support team members' financial, physical, and mental well-being. Specific benefits may vary by position, and paid time off is earned according to local policy and increases with the length of employment.

Requirements

• Bachelor’s degree from an accredited four-year college or university; or equivalent combination of education and experience.
• Three years in a challenging leadership role in surveillance, security, or law enforcement preferred.
• Must be proficient in Microsoft applications.
• Ability to observe and recognize cheating techniques.
• Ability to operate computer and surveillance equipment.
• Knowledge and understanding of electronic, video, and alarm functions.
• Knowledge and understanding of casino games.

Responsibilities

• Provide friendly, fast, and helpful customer service through the consistent practice and delivery of Marquee Service to all guests and team members.
• Perform the duties of a Surveillance Agent when needed.
• Assist in hiring and training, and responsible for motivating, evaluating, and supervising staff on assigned shift.
• Understand department objectives, standards, guidelines, and budget to achieve effective supervision of department.
• Establish and maintain training and development procedures to ensure superior customer service standards are achieved.
• Ensure company and departmental procedures are followed; assist local, state, and federal authorities in various activities and investigations.
• Participate in court actions relating to gaming violations to represent facts as obtained by department.
• Maintain daily log and reports on surveillance activities.
• Maintain current information on suspicious individuals to protect company assets, patrons, and employees.
• Develop and maintain communications with law enforcement agencies and surveillance personnel of other casinos.
• Report all observed violations of gaming regulations and procedures to appropriate authority.
• Ensure proper procedures for Slots, Cashiers, drops, etc. are adhered to.
• Conduct investigations as required.
• Provide work direction and supervision to team members.
• Recommend or oppose changes in status of team members including promotions and transfers.
• Provide for the safety of team members, keeping areas clean and free of hazards.
• Develop, maintain and manage training programs.
• Understand and adhere to regulatory, department and company policies and procedures.
• Make determinations regarding types of materials, supplies, or tools to be used.
• Supervise and manage attendance and time records of team members.
• Protect and preserve assets of the company.
• Meet grooming and appearance requirements.
• Perform other related and compatible duties as assigned.

Benefits

• Day-one medical coverage
• 401(k) matching
• Annual performance bonus
• Wellness programs

What This Job Offers

• Job Type: Full-time
• Education Level: Bachelor's degree